Health Net Identification Cards Sent to Members' Former Addresses
LOS ANGELES--(BUSINESS WIRE)-- Health Net of California, Inc., a wholly owned subsidiary of Health Net, Inc. (NYS: HNT) , today announced that on May 3, 2013, Health Net became aware that some California member identification cards inadvertently were mailed to members' former addresses. Health Net has been diligently investigating the issue and is working closely with the California Department of Health Care Services (DHCS) on this matter.
The mailings occurred in April and May 2013, as part of a program transition of Health Net members to the Health Net Medi-Cal program. The information on the identification cards did not contain financial or medical information; however, the identification cards did contain the member's name, identification number and the name of the primary care physician. Health Net believes that the programming issue that resulted in the identification cards being mailed to a member's former address has been addressed.
Health Net is in the process of notifying affected members that the information sent to their former addresses included their plan identification number. In addition, Health Net has notified the appropriate governmental authorities within the required time frames.
Health Net has established a call center to answer affected members' questions. The toll free call center number is 1-855-398-6438 and is available Monday through Saturday between 6 a.m. and 6 p.m. Pacific time.
"We take our members' privacy seriously," said Pat Clarey, senior vice president, chief regulatory and external relations officer of Health Net, Inc., "and we have taken steps to help prevent a recurrence of this situation."
About Health Net
Health Net, Inc. is a publicly traded managed care organization that delivers managed health care services through health plans and government-sponsored managed care plans. Its mission is to help people be healthy, secure and comfortable. Health Net provides and administers health benefits to approximately 5.4 million individuals across the country through group, individual, Medicare (including the Medicare prescription drug benefit commonly referred to as "Part D"), Medicaid, U.S. Department of Defense, including TRICARE, and Veterans Affairs programs. Through its subsidiaries, Health Net also offers behavioral health, substance abuse and employee assistance programs, managed health care products related to prescription drugs, managed health care product coordination for multi-region employers, and administrative services for medical groups and self-funded benefits programs.
For more information on Health Net, Inc., please visit Health Net's website at www.healthnet.com.
All statements in this press release, other than statements of historical information provided herein, may be deemed to be forward-looking statements within the meaning of the Private Securities Litigation Reform Act ("PSLRA") of 1995, and as such are intended to be covered by the safe harbor for "forward-looking statements" provided by PSLRA. These statements are based on management's analysis, judgment, belief and expectation only as of the date hereof, and are subject to changes in circumstances and a number of risks and uncertainties. Actual results could differ materially from those expressed in, or implied or projected by the forward-looking information and statements. Additional factors that could cause actual results to differ materially from those reflected in the forward-looking statements include, but are not limited to, the risks discussed in the "Risk Factors" section included within Health Net's most recent Annual Report on Form 10-K and subsequent filings with the Securities and Exchange Commission. Readers are cautioned not to place undue reliance on these forward-looking statements. Except as may be required by law, Health Net undertakes no obligation to address or publicly update any forward-looking statements to reflect events or circumstances that arise after the date of this press release.
KEYWORDS: United States North America California
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