Driving Excellence with Voice of the Customer Analytics Serves as Central Theme at Upcoming Global C
Driving Excellence with Voice of the Customer Analytics Serves as Central Theme at Upcoming Global Conferences and Events
Verint Subject Matter Experts to Address Workforce Optimization and Analytics Solutions and Their Roles in Helping Organizations Identify and Respond to Changing Customer Demands
MELVILLE, N.Y.--(BUSINESS WIRE)-- Verint® Systems Inc. (NAS: VRNT) today announced company and customer subject matter experts will present at several global conferences and events this month. Key themes will span a variety of topics from effectively leveraging the Voice of the Customer (VoC), to delivering superior customer experiences that drive loyalty and growth, to using multiple communication channels to gain a more complete view of customers' expectations.
Customer Response Summit Toronto
June 18; Toronto, Ontario
During the "Banking on Change: Driving Enterprise Service Excellence with the Voice of the Customer" session, which takes place on June 18 at 11 a.m. ET, Verint's Greg Sherry—vice president, marketing—will host an interactive session with a leading North American financial services company. Attendees will learn how this leading bank in Canada is successfully aligning its business processes around the wants and needs of its customers. The discussion also will share how keeping the client perspective in every interaction and engaging an internal, 360-degree view of service and performance can help organizations understand what works, what doesn't and why.
Best Practices in Quality Assurance and Analytics
June 18; CRMXchange Virtual Conference
Presenting the session titled "Leverage Your Secret Superpowers to Drive Customer Success" will be Verint's Siobhan Miller, director, solutions marketing, voice of the customer analytics, and Oscar Alban, principal market consultant. During the 4 p.m. ET session, Miller and Alban will highlight how to deliver top-notch results by leveraging Voice of the Customer intelligence to improve business insight, detect trends, fine-tune processes and improve decision making. Attendees also will learn how to combine intelligence from multiple channels—including phone, email, chat, web and social media—for a more complete view of customers.
How to Use Voice of the Customer More Effectively to Improve Your Customer Experience and Drive Revenue Growth
June 19; Verint Webcast
In this IQPC webcast at 1 p.m. BST, Verint's Claire Richardson, vice president, workforce optimization solutions, EMEA, will explore organizational desires to deliver outstanding customer experiences and how listening to the voice of their customers can help them achieve that and more. Participants will gain a better understanding of why the customer experience matters and how it can have a direct impact on the bottom line. The session also will equip attendees with three practical steps for identifying broken processes to help achieve operational excellence.
About Verint Enterprise Intelligence Solutions
Verint® Enterprise Intelligence Solutions™ help organizations of all sizes capture and analyze customer interactions, sentiments and trends across multiple channels, improve performance and optimize the customer experience. The solution portfolio includes the Impact 360® Workforce Optimization™ suite and Voice of the Customer software, which serve as strategic enterprise assets for increasing customer satisfaction and loyalty, enhancing products and services, reducing operating costs and driving revenue.
About Verint Systems
Verint® (NAS: VRNT) is a global leader in Actionable Intelligence® solutions. Its portfolio of Enterprise Intelligence Solutions™ and Security Intelligence Solutions™ helps organizations Make Big Data Actionable™ through the ability to capture, analyze and act on large volumes of rich, complex and often underused information sources—such as voice, video and unstructured text. With Verint solutions and value-added services, organizations of all sizes can make more timely and effective decisions. Today, more than 10,000 organizations in over 150 countries, including over 80 percent of the Fortune 100, count on Verint solutions to improve enterprise performance and make the world a safer place. Headquartered in NY, Verint has offices worldwide and an extensive global partner network. Learn more at www.verint.com.
This press release contains forward-looking statements, including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks and uncertainties, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2013 and our Quarterly Report on Form 10-Q for the quarter ended April 30, 2013 and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, the Company assumes no obligation to update or revise them or to provide reasons why actual results may differ.
VERINT, ACTIONABLE INTELLIGENCE, MAKE BIG DATA ACTIONABLE, CUSTOMER-INSPIRED EXCELLENCE, INTELLIGENCE IN ACTION, IMPACT 360, WITNESS, VERINT VERIFIED, VOVICI, GMT, AUDIOLOG, ENTERPRISE INTELLIGENCE SOLUTIONS, SECURITY INTELLIGENCE SOLUTIONS, VOICE OF THE CUSTOMER ANALYTICS, NEXTIVA, EDGEVR, RELIANT, VANTAGE, STAR-GATE, ENGAGE, CYBERVISION, FOCALINFO, SUNTECH, and VIGIA are trademarks or registered trademarks of Verint Systems Inc. or its subsidiaries. Other trademarks mentioned are the property of their respective owners.
Industry Information
Verint Systems
Candace Flynn, 303-254-7152
candace.flynn@verint.com
or
Investor Relations
Verint Systems
Alan Roden, 631-962-9304
alan.roden@verint.com
KEYWORDS: United States North America New York
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