Aspect Software Selects ServiceSource Renew OnDemand to Drive Recurring Revenue Sales Globally


Aspect Software Selects ServiceSource Renew OnDemand to Drive Recurring Revenue Sales Globally

Leading global provider of customer contact and enterprise workforce optimization solutions will deploy Renew OnDemand SaaS application to grow recurring revenue

SAN FRANCISCO--(BUSINESS WIRE)-- ServiceSource® (NAS: SREV) , the global leader in recurring revenue management, today announced an agreement with Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimization, and back-office solutions. Aspect Software will utilize the full power of ServiceSource's Renew OnDemand SaaS application and services to help manage and grow its recurring revenue business.

By deploying Renew OnDemand globally and leveraging ServiceSource's sales, data, and quoting specialists, Aspect's sales teams and executives will be armed with a complete solution to maximize recurring revenue. Aspect will take advantage of Renew OnDemand's built-in sales best practices, rich analytics, key performance indicators, and data optimization capabilities to gain customer insight, improve retention, and increase revenue.

Aspect customer contact and workforce optimization software enhances business processes throughout an organization by incorporating unified communications (UC), collaboration and other Enterprise 2.0 technologies. Aspect UC applications for customer contact are built on feature-rich, high-availability, next-generation platforms that fully leverage real-time communications and intelligent workflows, enabling enterprises to maintain best practices.

"ServiceSource has a long-term track record helping its global customers maximize their recurring revenue," said Bob Krakauer, executive vice president and CFO, Aspect Software. "We want the intelligence, automation, visibility and predictability that Renew OnDemand delivers. We are on a mission to improve our recurring revenue sales by double digits."

"With over 3,000 clients in 50 countries, Aspect serves a truly global customer base," said Mike Smerklo, CEO of ServiceSource. "Aspect is a worldwide leader in a rapidly changing market and we believe that Renew OnDemand and our services will provide the global consistency and visibility that Aspect needs to deliver the best renewal experience for their customers."

About Aspect

Aspect's fully-integrated solution unifies the three most important facets of modern contact center management: customer interaction management, workforce optimization, and back-office. They help the world's most demanding contact centers seamlessly align their people, processes and touch points to deliver remarkable customer experiences. For more information, visit

About ServiceSource

ServiceSource is the global leader in recurring revenue management. The world's most successful companies rely on us to maximize subscription, maintenance and support revenue, improve customer retention and increase business predictability and insight. ServiceSource delivers results with Renew OnDemand, the world's only cloud application built specifically to manage and grow recurring revenue, which can be combined with our industry-leading services.

With over a decade of experience focused exclusively in growing recurring revenue, our services and applications are based on proven best practices and global benchmarks. The company is headquartered in San Francisco, and has over $8 billion under management for customers in more than 150 countries and 40 languages.

ServiceSource, Renew OnDemand and any ServiceSource product or service names or logos above are trademarks of ServiceSource International, Inc. All other trademarks used herein belong to their respective owners.

For more information on ServiceSource, visit To connect with ServiceSource, visit us on Twitter, LinkedIn and YouTube.

Forward-Looking Statements

This press release contains forward-looking statements, including statements regarding the benefits of ServiceSource offerings and their impact on customer renewal rates, including our managed services and our Renew OnDemand Cloud platform and application. These forward-looking statements are based on the Company's current assumptions and beliefs, and involve risks and uncertainties that could cause our results to differ materially from those expressed or implied in our forward-looking statements. Those risks and uncertainties include, without limitation, the risk of material defects or errors in the Company's software offerings; the ability to integrate Renew OnDemand with other third-party applications used by our customers; our ability to protect our intellectual property rights; the risk of claims that our offerings infringe the intellectual property rights of others; changes in market conditions that impact our ability to sell the Renew OnDemand solution and/or generate service revenue on our customers' behalf; errors in estimates as to the renewal rate improvements and/or service revenue we can generate for our customers; demand for our offering that falls short of expectations; our ability to adapt our solution to changes in the market or new competition; general political, economic and market conditions and events; and other risks and uncertainties described more fully in our periodic reports and registration statements filed with the Securities and Exchange Commission, which can be obtained online at the Commission's website at All forward-looking statements in this press release are based on information currently available to us, and we assume no obligation to update these forward-looking statements.

Paula Reinman, 415-901-1177

KEYWORDS: United States North America California


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