What's the ROI of Customer Experience?
Measure Customer-Centric Programs to See the Impact on Your Business
DENVER--(BUSINESS WIRE)-- TeleTech Holdings, Inc. (NAS: TTEC) : Mobile technology and social media have given consumers a very loud voice that can quickly interrupt a company's message to the rest of their customers and potential customers. Gone are the times when customer complaints went unheard or ignored, and rightfully so. Personal technologies make it essential to not only listen to your customers, but build customer-centric programs and initiatives that tie your customers' experience to your business strategy.
The May edition of TeleTech's CExpress newsletter offers advice on how companies can better measure the business impact of customer-centric programs and initiatives. Discovering the ROI on customer experience can help turn your programs from a dark art to an exact science.
TeleTech's May CExpress includes:
A look at the ROI of customer experience and what you need to build a metrics-led organization
A view from the CFO on the value of CEX
An analysis of how CEX leaders outperform laggards and generate higher cumulative total returns
An article on the five steps to calculate the ROI of customer experience
A piece of advice on when to favor customer experience over profits
An infographic on the direct relationship between stock price and customer experience
The CExpress newsletter is published 12 times a year and is designed to inspire customer experience excellence. Each issue contains the best customer-centric thought-leadership and in-depth research articles. Sign up to have the publication delivered right to your inbox.
For 30 years, TeleTech and its subsidiaries have helped the world's most successful companies design, enable, manage and grow customer value through the delivery of superior customer experiences across the customer lifecycle. As the go-to partner for the Global 1000, the TeleTech group of companies delivers technology-enabled solutions that maximize revenue, transform customer experiences and optimize business processes. From strategic consulting to operational execution, our more than 43,000 employees drive success for clients in the communications and media, financial services, government, healthcare, technology, transportation and retail industries. Through the TeleTech Community Foundation, the company leverages its innovative leadership to ensure that students in underserved communities around the globe have access to the tools and support they need to maximize their educational outcomes. For additional information, please visit http://www.teletech.com.
TeleTech Holdings, Inc.
Karen Breen, 303.397.8592
Jeanna Blatt, 303.397.8507
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