Customer Advisory Council Members Help Verint Drive Workforce Optimization Strategy for Retail Finan
Customer Advisory Council Members Help Verint Drive Workforce Optimization Strategy for Retail Financial Services
Company Gains Valuable User Feedback to Support Innovation in Branch Operations Solutions
MELVILLE, N.Y.--(BUSINESS WIRE)-- Verint® Systems Inc. (NAS: VRNT) today announced its Retail Financial Services Customer Advisory Council for 2013, which includes members from leading organizations such as Commonwealth Bank of Australia, Fifth Third Bank, South Carolina Federal Credit Union, Wells Fargo and Zions Bancorporation. Verint customers include 90 percent of the Global Fortune 500 in the finance industry vertical, and this advisory board is a representative sample.
The group represents members that work in a variety of roles for global financial institutions to lead the retail banking and branch operations functions and initiatives for their organizations. Further, this council serves as part of Verint's broader system of advisory boards focused on the value and technology that drives customer-centric workforce optimization (WFO) to help meet the needs of customers in different industries and environments.
"The members of our Retail Financial Services Customer Advisory Council are recognized as leaders in the organizations they serve and visionaries in the use of Verint's technology to help enhance the performance of their operations within the branch network and across the enterprise," explains Simon Angove, senior vice president, retail financial services, Verint Enterprise Intelligence Solutions™. "We're delighted to be working with them as true partners and trusted advisors as we continue to apply their expert feedback to help organizations increase branch sales, enhance the customer experience, improve productivity and efficiency, and maintain compliance."
As advocates for and liaisons with their fellow Verint financial services customer peers, the council plays an important role in helping the company put the "voice of its customers" into action by helping shape Verint's vision for customer-centric workforce optimization and by providing ideas for future product innovation and advancements. Council members also serve as a direct interface representing the Verint Enterprise Intelligence Solutions customer base, and are heavily involved in shaping the agenda and hosting the company's annual Driving Innovation™ global user conference.
Members also are involved in Verint's customer awards program, where recently Commonwealth Bank of Australia was honored with the 2013 Model Bank Award from financial services research and consulting firm Celent. The organization was recognized for its implementation of Verint's Impact 360® Workforce Management™ and Impact 360 Desktop and Process Analytics™ solutions for retail financial services.
About Verint Enterprise Intelligence Solutions
Verint® Enterprise Intelligence Solutions™ help organizations of all sizes capture and analyze customer interactions, sentiments and trends across multiple channels, improve performance and optimize the customer experience. The solution portfolio includes the Impact 360® Workforce Optimization™ suite and Voice of the Customer software, which serve as strategic enterprise assets for increasing customer satisfaction and loyalty, enhancing products and services, reducing operating costs and driving revenue.
About Verint Systems
Verint® (NAS: VRNT) is a global leader in Actionable Intelligence® solutions. Its portfolio of Enterprise Intelligence Solutions™ and Security Intelligence Solutions™ helps organizations Make Big Data Actionable™ through the ability to capture, analyze and act on large volumes of rich, complex and often underused information sources—such as voice, video and unstructured text. With Verint solutions and value-added services, organizations of all sizes can make more timely and effective decisions. Today, more than 10,000 organizations in 150 countries, including over 80 percent of the Fortune 100, count on Verint solutions to improve enterprise performance and make the world a safer place. Headquartered in NY, Verint has offices worldwide and an extensive global partner network. Learn more at www.verint.com.
This press release contains forward-looking statements, including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks and uncertainties, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2013 and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, the Company assumes no obligation to update or revise them or to provide reasons why actual results may differ.
VERINT, ACTIONABLE INTELLIGENCE, MAKE BIG DATA ACTIONABLE, CUSTOMER-INSPIRED EXCELLENCE, INTELLIGENCE IN ACTION, IMPACT 360, WITNESS, VERINT VERIFIED, VOVICI, GMT, AUDIOLOG, ENTERPRISE INTELLIGENCE SOLUTIONS, SECURITY INTELLIGENCE SOLUTIONS, VOICE OF THE CUSTOMER ANALYTICS, NEXTIVA, EDGEVR, RELIANT, VANTAGE, STAR-GATE, ENGAGE, CYBERVISION, FOCALINFO, SUNTECH, and VIGIA are trademarks or registered trademarks of Verint Systems Inc. or its subsidiaries. Other trademarks mentioned are the property of their respective owners.
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