Apple Tops Customer Satisfaction Again, Samsung Gains
For the second year in a row, Apple has topped the American Customer Satisfaction Index for cell phones, although its score of 81 declined modestly from last year. Google's Motorola subsidiary earned the No. 2 spot with a score of 77.
Chief rival Samsung scored 76, which was the biggest sequential improvement of any company, gaining 7%. That put the South Korean company's satisfactions core on par with companies like Nokia , who also scored 76 after a modest gain. Other OEMs like HTC, LG, and BlackBerry scored lower in the benchmarks.
Earlier this year, Apple also earned the J.D. Power and Associates award for highest consumer smartphone satisfaction for the ninth consecutive year.
The article Apple Tops Customer Satisfaction Again, Samsung Gains originally appeared on Fool.com.Fool contributor Evan Niu, CFA, owns shares of Apple. The Motley Fool recommends and owns shares of Apple and Google. Try any of our Foolish newsletter services free for 30 days. We Fools may not all hold the same opinions, but we all believe that considering a diverse range of insights makes us better investors. The Motley Fool has a disclosure policy.