Apple Tops Customer Satisfaction Again, Samsung Gains
For the second year in a row, Apple has topped the American Customer Satisfaction Index for cell phones, although its score of 81 declined modestly from last year. Google's Motorola subsidiary earned the No. 2 spot with a score of 77.
Chief rival Samsung scored 76, which was the biggest sequential improvement of any company, gaining 7%. That put the South Korean company's satisfactions core on par with companies like Nokia , who also scored 76 after a modest gain. Other OEMs like HTC, LG, and BlackBerry scored lower in the benchmarks.
Earlier this year, Apple also earned the J.D. Power and Associates award for highest consumer smartphone satisfaction for the ninth consecutive year.
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