Dealertrack Honored for Delivering 'World-Class' Customer Service
Dealertrack Honored for Delivering 'World-Class' Customer Service
Company Receives Omega's Prestigious NorthFace ScoreBoard Award For Exceeding Customer Expectations
LAKE SUCCESS, N.Y.--(BUSINESS WIRE)-- Dealertrack Technologies, Inc. (NAS: TRAK) today announced the company has received the NorthFace ScoreBoard (NFSB) AwardSM from Omega Management Group Corporation, in recognition of achieving excellence in customer service and support in 2012.
Created in 2000 by Omega, specialists in developing customer experience management (CEM) strategies to drive revenue and profits, the NFSB Award is presented annually to companies who, as rated solely by their own customers, exceeded expectations in customer service during the prior calendar year. Dealertrack joins a prestigious list of top-tier NFSB Award recipients, including Sony Electronics, CA Technologies, EMC, HP Enterprise Services, Pitney-Bowes and GE Healthcare.
"Dealertrack's success depends entirely on the satisfaction of our clients, and the service our support team provides is critical to the client experience," said Mark O'Neil, chairman and chief executive officer, Dealertrack. "We are honored to receive this award reflecting our commitment to drive client satisfaction with everything we do."
According to John Alexander Maraganis, president and chief executive officer of Omega, "The NorthFace ScoreBoard Award recognizes organizations who not only offer exemplary customer service, but who also center their existence on a deep commitment to exceeding customer expectations. In 2012, more than 250 projects, many international in scope, were judged from scores of companies based in the U.S. and abroad. The majority of companies are repeat recipients, which shows that, despite the tough economy, implementing a CEM strategy is a reliable, proven way to achieve business success."
Omega's methodology measures customer satisfaction and loyalty levels on a five-point scale (or equivalent) four times during the year in such categories as technical support, field service, customer service and account management. NFSB Award recipients are companies who, based solely on survey responses from their own customers, achieved a 4.0 or above out of a possible 5.0.
About Dealertrack Technologies(www.dealertrack.com)
Dealertrack Technologies' intuitive and high-value web-based software solutions and services enhance efficiency and profitability for all major segments of the automotive retail industry, including dealers, lenders, OEMs, third-party retailers, agents and aftermarket providers. In addition to the industry's largest online credit application network, connecting more than 19,000 dealers with more than 1,300 lenders, Dealertrack Technologies delivers the industry's most comprehensive solution set for automotive retailers, including Dealer Management System (DMS), Inventory, Sales and F&I, Interactive and Registration and Titling solutions.
Safe Harbor for Forward-Looking and Cautionary Statements
Statements in this press release regarding the benefits of Dealertrack, its customer service and support and all other statements in this release other than the recitation of historical facts are forward-looking statements (as defined in the Private Securities Litigation Reform Act of 1995). These statements involve a number of risks, uncertainties and other factors that could cause actual results, performance or achievements of Dealertrack Technologies to be materially different from any future results, performance or achievements expressed or implied by these forward-looking statements.
Factors that might cause such a difference include the performance and acceptance of Dealertrack, its customer support and service, and other risks listed in our reports filed with the Securities and Exchange Commission (SEC), including our Annual Report on Form 10-K for the year ending December 31, 2012. These filings can be found on Dealertrack Technologies' website at www.dealertrack.com and the SEC's website at www.sec.gov. Forward-looking statements included herein speak only as of the date hereof and Dealertrack Technologies disclaims any obligation to revise or update such statements to reflect events or circumstances after the date hereof or to reflect the occurrence of unanticipated events or circumstances.
TRAK-G
All trademarks, service marks and company names are the property of their respective owners.
Dealertrack Technologies, Inc.
Ken Engberg, 516-734-3692
kenneth.engberg@dealertrack.com
or
Michael DeMeo, 516-734-3691
michael.demeo@dealertrack.com
KEYWORDS: United States North America New York
INDUSTRY KEYWORDS:
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