Datalink Becomes First Hitachi Data Systems Partner to Provide First-Call Unified Support Services f
Datalink Becomes First Hitachi Data Systems Partner to Provide First-Call Unified Support Services for Converged Infrastructures
Enables Customers to Leverage One Support Services Provider
EDEN PRAIRIE, Minn.--(BUSINESS WIRE)-- Datalink (NAS: DTLK) , a leading provider of data center infrastructure and services, today announced it has been selected as the first Hitachi Data Systems (HDS) partner authorized to provide first-call support for Hitachi Unified Compute Platform Select for VMware vSphere with Cisco Unified Computing System (UCS), and for Hitachi Virtual Storage Platform (VSP), a portfolio of converged infrastructure solutions that integrate best-of-breed storage, server, and networking solutions to drive business agility. Datalink OneCallSM Unified Support Services will expedite problem resolution by enabling customers to call one solution-level services provider with expertise across storage, servers, and networking to isolate and address the root cause of incidents.
The authorization applies to Datalink customers who purchase Hitachi UCP Select for VMware vSphere with Cisco UCS solutions, a series of pre-validated reference architectures utilizing Hitachi VSP, Cisco UCS blade servers and switches, and other components included for different application environments such as desktop and server virtualization, collaboration, database, data warehousing and business analytics. Each solution accelerates deployment and simplifies management by pre-integrating technology components, eliminating compatibility problems, and optimizing performance to handle increased workload throughput.
"Support for converged data center infrastructures necessitates the need for a hybrid support services provider with deep expertise across servers, storage, and networks," said Shawn O'Grady, executive vice president of field operations, Datalink. "This new support agreement with Hitachi Data Systems reflects our 25+ year history of helping customers optimize their operations and our ability to leverage that foundation to support complex, converged infrastructures."
Support services for Datalink customers will be provided by Datalink OneCall support centers in Eden Prairie, MN, and Cary, NC, staffed by over 48 engineers with deep expertise in all relevant technologies. Datalink OneCall support teams will assume ownership of each reported incident, conduct initial triages, resolve problems, and shepherd all incidents that must be escalated to HDS or other component vendors until a resolution is reached. "Our dual support centers, along with the depth and breadth of our support services delivery capabilities, were central to Datalink becoming the first channel partner to provide first-call support for Hitachi UCP Select for VMware vSphere with Cisco UCS," said Mike Parsons, vice president of support services, Datalink.
Datalink can also perform implementation and integration services, as well as provide managed services designed specifically for converged data centers. Datalink managed services include 24x7 monitoring and administration of all hardware and software in the environment, 24x7 incident and problem management, and unified dashboards that facilitate problem identification by displaying key performance indicators for multiple components on a single screen.
"Bundling storage, server and networking in a single pre-tested infrastructure delivers major time and labor savings for data center deployments," said Jeff Henry, senior vice president and general manager, Americas, Hitachi Data Systems. "Customer support programs require a consolidated strategy and associated one-stop accountability, to ensure rapid problem resolution with minimal business disruption. With Datalink's OneCall service, enterprises that implement Hitachi UCP Select for VMware vSphere with Cisco UCS solutions through Datalink have that critical 'one call does it all' support model to help them realize the full benefits of unified computing."
About Datalink
A complete data center solutions and services provider for Fortune 500 and mid-tier enterprises, Datalink transforms data centers so they become more efficient, manageable and responsive to changing business needs. Datalink helps leverage and protect storage, server, and network investments with a focus on long-term value, offering a full lifecycle of services, from consulting and design to implementation, management and support. Datalink solutions span virtualization and consolidation, data storage and protection, advanced networks, and business continuity. Each delivers measurable performance gains and maximizes the business value of IT. For more information, call 800.448.6314 or visit www.datalink.com.
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