Bazaarvoice Selects ServiceSource's Renew OnDemand to Optimize the Performance of Client Service and

Bazaarvoice Selects ServiceSource's Renew OnDemand to Optimize the Performance of Client Service and Support Operations

Business intelligence, data management and managed services will help Bazaarvoice improve service efficiency and customer satisfaction

SAN FRANCISCO--(BUSINESS WIRE)-- ServiceSource® (NAS: SREV) , the global leader in recurring revenue management, today announced an agreement with Bazaarvoice, one of the world's largest shopper networks connecting consumers, brands, products and retailers. Bazaarvoice will deploy the SaaS application Renew OnDemand and leverage ServiceSource's best practices-based managed services to improve data accuracy, achieve greater visibility into the delivery of services to clients and automate the renewals workflow.

For more than 2,000 clients globally, Bazaarvoice helps channel authentic, consumer-generated branded content into all the places that influence purchase decisions, giving its clients business insights so they can offer consumers more of what they want. Many of the world's largest retailers rely on Bazaarvoice to drive more traffic and conversion on their e-commerce sites, and the Bazaarvoice network helps brands participate directly in the retail channel to influence consumers at the point of purchase.

"Bazaarvoice is dedicated to helping brands and retailers to not only participate in consumer conversations, but also to decipher the signals from those conversations so they can deliver more engaging experiences and improve conversion, loyalty and repeat business," said Mike Smerklo, ServiceSource CEO. "In much the same way, Renew OnDemand and our Subscription Lifecycle Management services are designed to provide the support, consistency and visibility that Bazaarvoice needs to identify its customers' changing needs and deliver a class-leading service experience."

About ServiceSource

ServiceSource is the global leader in recurring revenue management. The world's most successful companies rely on us to maximize subscription, maintenance and support revenue, improve customer retention and increase business predictability and insight. ServiceSource delivers results with Renew OnDemand, the worlds only cloud application built specifically to manage and grow recurring revenue, which can be combined with our industry-leading services.

With over a decade of experience focused exclusively in growing recurring revenue, our services and applications are based on proven best practices and global benchmarks. The company is headquartered in San Francisco, and has over $8 billion under management for customers in more than 150 countries and 40 languages.

ServiceSource, Renew OnDemand and any ServiceSource product or service names or logos above are trademarks of ServiceSource International, Inc. All other trademarks used herein belong to their respective owners.

For more information on ServiceSource, visit To connect with ServiceSource, visit us on Twitter, LinkedIn and YouTube.

Forward-Looking Statements

This press release contains forward-looking statements, including statements regarding the benefits of ServiceSource offerings and their impact on customer renewal rates, including our managed services and our Renew OnDemand Cloud platform and application. These forward-looking statements are based on the Company's current assumptions and beliefs, and involve risks and uncertainties that could cause our results to differ materially from those expressed or implied in our forward-looking statements. Those risks and uncertainties include, without limitation, the risk of material defects or errors in the Company's software offerings; the ability to integrate Renew OnDemand with other third-party applications used by our customers; our ability to protect our intellectual property rights; the risk of claims that our offerings infringe the intellectual property rights of others; changes in market conditions that impact our ability to sell the Renew OnDemand solution and/or generate service revenue on our customers' behalf; errors in estimates as to the renewal rate improvements and/or service revenue we can generate for our customers; demand for our offering that falls short of expectations; our ability to adapt our solution to changes in the market or new competition; general political, economic and market conditions and events; and other risks and uncertainties described more fully in our periodic reports and registration statements filed with the Securities and Exchange Commission, which can be obtained online at the Commission's website at All forward-looking statements in this press release are based on information currently available to us, and we assume no obligation to update these forward-looking statements.

Paula Reinman, 415-901-1177

KEYWORDS:   United States  North America  California


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