Verint Customer CredAbility Named a 2013 Computerworld Honors Laureate
Verint Customer CredAbility Named a 2013 Computerworld Honors Laureate
Organization's Intelligence Case Management (iCM) Initiative Highlights Groundbreaking Use of Technology to Drive Economic Progress and Positive Social Change
Credit Counseling Agency Acknowledged for Implementation and Business Results Derived from Verint Workforce Optimization Software
MELVILLE, N.Y. & ATLANTA--(BUSINESS WIRE)-- Verint® Systems Inc. (NAS: VRNT) today announced that customer CredAbility has been recognized for its groundbreaking efforts in applying information technology to drive economic progress and encourage positive social change. IDG's Computerworld Honors Program—which recognizes and documents visionary applications of IT moving businesses forward and benefiting society—selected its "Laureate" recipients for 2013 across 11 categories. CredAbility, a national nonprofit credit counseling agency, is being honored in the Human Services category.
"Technology continues to play a pivotal role in transforming how business and society functions. For the past 25 years, the Computerworld Honors Program has had the privilege of celebrating innovative IT achievements," says John Amato, vice president and publisher, Computerworld. "Computerworld is honored to recognize the outstanding accomplishments of the 2013 class of Laureates and to share their work. These initiatives demonstrate how IT can advance organizations' ability to compete, innovate, communicate and prosper."
Since 1964, CredAbility has been helping people in financial distress move from crisis to control by providing compassionate service with innovative, yet practical solutions. CredAbility provides counseling and education 24/7, in both English and Spanish, online and by telephone. To help support its Intelligent Case Management (iCM) initiative, the organization implemented Verint's workforce optimization (WFO) solutions including call recording, workforce management and performance management software. Due to the economic climate in 2009, the organization experienced nearly double the volume of communications from clients. To support its focus on the customer experience, CredAbility launched its iCM initiative to enhance the agency's ability to better assist clients long-term and to improve associate productivity.
Using Verint WFO solutions, CredAbility gained new levels of visibility into its clients' experiences. They have contributed to the organization's ability to continually advance the efficiency and effectiveness of its staff through high-quality interactions, accurately forecast and schedule associate availability to meet client needs, and more routinely track and manage adherence.
"CredAbility is extremely honored to be recognized as a Computerworld Honors Laureate for our iCM initiative," says Dan Brown, Chief Information Officer, CredAbility. "Given the sensitive nature of the calls we receive from clients, it was critical that we implement a program backed by supporting technology that furthered our productivity across our frontline team. Verint's solutions allow us to meet demand and our own contact center goals, while responding quickly and compassionately to clients. By introducing such methods into our environment, we have been able to help more clients overcome their financial struggles and move toward financial stability."
"Customer success is at the heart of our business and key to how we measure our own success, so third-party industry recognition—like the CredAbility honor from IDG—is extremely gratifying," adds Nancy Treaster, senior vice president and general manager, strategic operations, Verint Enterprise Intelligence Solutions™.
The Computerworld Honors Program awards will be presented during the Annual Laureate Medal Ceremony and Gala Awards Evening on June 3, 2013 at the Andrew W. Mellon Auditorium in Washington, D.C.
Founded in 1964, CredAbility serves as a trusted advisor, helping people resolve financial challenges and build economic security for themselves and their families. CredAbility provides counseling and education 24/7, in both English and Spanish, online and by telephone. It also offers in-person counseling at offices in five states in the southeastern U.S. To learn more, call us at 800-251-CCCS(2227) or visit us online at www.CredAbility.org.
About Verint Enterprise Intelligence Solutions
Verint® Enterprise Intelligence Solutions™ help organizations of all sizes capture and analyze customer interactions, sentiments and trends across multiple channels, improve performance and optimize the customer experience. The solution portfolio includes the Impact 360® Workforce Optimization™ suite and Voice of the Customer software, which serve as strategic enterprise assets for increasing customer satisfaction and loyalty, enhancing products and services, reducing operating costs and driving revenue.
About Verint Systems
Verint® (NAS: VRNT) is a global leader in Actionable Intelligence® solutions. Its portfolio of Enterprise Intelligence Solutions™ and Security Intelligence Solutions™ helps organizations Make Big Data Actionable™ through the ability to capture, analyze and act on large volumes of rich, complex and often underused information sources—such as voice, video and unstructured text. With Verint solutions and value-added services, organizations of all sizes can make more timely and effective decisions. Today, more than 10,000 organizations in 150 countries, including over 80 percent of the Fortune 100, count on Verint solutions to improve enterprise performance and make the world a safer place. Headquartered in NY, Verint has offices worldwide and an extensive global partner network. Learn more at www.verint.com.
This press release contains forward-looking statements, including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks and uncertainties, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2013 and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, the Company assumes no obligation to update or revise them or to provide reasons why actual results may differ.
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