McDonald's Pushing Employees To Be Cheerier

It's hard to be cheery when you're earning minimum wage, but McDonald's is "pushing franchisees" to improve service after complaints about rude employees, according to The Wall Street Journal.

The Journal reports that McDonald's execs held a webcast with its franchise owners last month, and noted that more customers are complaining about "rude or unprofessional" employees. "Service is broken," one slide read, according to The Journal's report.