Beckman Coulter Enlists ServiceSource to Support Growth Strategyfor Life Sciences Business
ServiceSource Recurring Revenue Management Provides Beckman Coulter Life Sciences with High-Performance Approach to Drive Sustainable Service Revenue Growth
SAN FRANCISCO--(BUSINESS WIRE)-- ServiceSource® (NAS: SREV) , the global leader in recurring revenue management, today announced a multi-year agreement with the Life Sciences business of Beckman Coulter, Inc. ServiceSource will support Beckman Coulter Life Sciences in the U.S., working with the group to optimize the renewal of maintenance services business with existing customers.
Beckman Coulter Life Sciences specializes in instrument systems, reagents and services that enable new discoveries in biology-based research and development. Working with ServiceSource is part of Beckman Coulter's aggressive growth plan, which will strengthen business operations and customer relations with life science researchers in academic and commercial laboratories throughout the world who help advance the study of complex biological problems, including the causes of disease and the development of potential new drugs and therapies.
ServiceSource will apply its high-performance renewals selling methodology and solutions to help existing Beckman Coulter Life Sciences customers benefit from the right service agreement offering and solution. Partnering with ServiceSource will ensure timely and efficient renewal of service contracts for the research centers, pharmaceutical companies and hospitals that rely on Beckman Coulter Life Sciences sample preparation and cellular analysis products.
Cloud-based data solutions and analytics from ServiceSource will provide Beckman Coulter Life Sciences with metrics and insights on service sales performance, business goal performance, pricing and marketing guidance and trending in customer behaviors. That intelligence will empower the group to achieve the sustainable service revenue growth it has identified as a priority.
"The global life sciences industry faces stiff competition that is slowing new product growth, as well as regulatory pressures," said Mike Smerklo, ServiceSource chief executive officer and chairman of the board. "Companies like Beckman Coulter will thrive because of their focus on growing relationships with their existing customer base that in turn improves the bottom line."
ServiceSource is the global leader in recurring revenue management. The world's most successful companies rely on us to maximize subscription, maintenance and support revenue, improve customer retention and increase business predictability and insight. ServiceSource delivers results with Renew OnDemand, the world's only cloud application built specifically to manage and grow recurring revenue, which can be combined with our industry-leading services.
With over a decade of experience focused exclusively in growing recurring revenue, our services and applications are based on proven best practices and global benchmarks. The company is headquartered in San Francisco, and has over $8 billion under management for customers in more than 150 countries and 40 languages.
ServiceSource, Renew OnDemand and any ServiceSource product or service names or logos above are trademarks of ServiceSource International, Inc. All other trademarks used herein belong to their respective owners.
This press release contains forward-looking statements, including statements regarding the benefits of ServiceSource offerings and their impact on customer renewal rates, including our managed services and our Renew OnDemand Cloud platform and application. These forward-looking statements are based on the Company's current assumptions and beliefs, and involve risks and uncertainties that could cause our results to differ materially from those expressed or implied in our forward-looking statements. Those risks and uncertainties include, without limitation, the risk of material defects or errors in the Company's software offerings; the ability to integrate Renew OnDemand with other third-party applications used by our customers; our ability to protect our intellectual property rights; the risk of claims that our offerings infringe the intellectual property rights of others; changes in market conditions that impact our ability to sell the Renew OnDemand solution and/or generate service revenue on our customers' behalf; errors in estimates as to the renewal rate improvements and/or service revenue we can generate for our customers; demand for our offering that falls short of expectations; our ability to adapt our solution to changes in the market or new competition; general political, economic and market conditions and events; and other risks and uncertainties described more fully in our periodic reports and registration statements filed with the Securities and Exchange Commission, which can be obtained online at the Commission's website at http://www.sec.gov. All forward-looking statements in this press release are based on information currently available to us, and we assume no obligation to update these forward-looking statements.
Media Contact for ServiceSource:
Paula Reinman, 415-901-1177
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