Nice People Shouldn't Work In This Industry

Apple Genius Bar customer service
Apple Genius Bar customer service

By Cassie Nolan

Employers love to put nice people in customer service positions. Especially if they're authentically nice people -- I'm talking about the kind it's impossible to get mad at because they're just naturally so dang polite and pleasant. It's obvious that they genuinely want to solve everyone's problems, and they're working really hard to make it happen.

This setup makes sense (put nice employees in front of clients = a no-brainer) and works out well for all involved -- except you, the sweetheart professional.