Interactive Intelligence Launches New Cloud Solution for Small Contact Centers

Interactive Intelligence Launches New Cloud Solution for Small Contact Centers

CaaS Small Centerdesigned to give small contact centers a simple, cost-effective way to access the same sophisticated communications applications as today's largest global contact centers

INDIANAPOLIS--(BUSINESS WIRE)-- Interactive Intelligence Group Inc. (NAS: ININ) , a global provider of unified IP business communications solutions, has launched a new cloud-based communications-as-a-service solution for small contact centers.

The new solution, CaaS Small Center, is designed for organizations with between 10 and 50 contact center agents.

"The small contact center market is underserved, with many organizations being required to compromise on functionality and settle for technology that's less than optimal," said Interactive Intelligence founder and CEO, Dr. Donald E. Brown. "Based on our cloud platform in use by some of the most recognizable global companies, we designed CaaS Small Center to give smaller contact centers a straightforward, cost-effective, feature-rich way to consistently deliver great service experiences to their customers."

CaaS Small Center offers the following benefits:

  • The product maturity of a reliable, secure, and feature-rich service offering based on an eighth-generation software platform developed over 18 years and proven by more than 5,000 global customers.

  • A simplified offering that reduces costs and streamlines management as a result of reduced demand on IT resources, easy to understand pricing and packaging, professional services that eliminate pricey customization projects, unified applications, and intuitive Web-based interfaces.

  • Minimal risk through a free product test drive, a guarantee to be up and running within 15 business days, a dedicated implementation manager, and no long-term contract commitment.

  • Long-term investment protection with a platform that provides an easy upgrade path to CaaS editions that support the largest, most sophisticated global contact centers.

CaaS Small Center offers a wide breadth of contact center applications, including multichannel routing and queuing, interactive voice response, multichannel recording, supervision and reporting, quality management, real-time speech analytics, automated customer satisfaction surveys, and Salesforce integration.

CaaS Small Center can also support business users with unified communications functionality, such as IP-PBX, presence management, unified messaging, desktop faxing, and conferencing.

For organizations with the strictest security and compliance demands, CaaS Small Center offers industry certification at the corporate (SOX, ISO 9001, JITC), cloud services (SSAE-16, customer data isolation, proactive monitoring) and data center levels.

CaaS Small Center is available immediately throughout the U.S., with availability in Canada scheduled for the second half of the year. The service is offered through a dedicated Interactive Intelligence sales team.

For more information about CaaS Small Center,visit

About Interactive Intelligence

Interactive Intelligence Group Inc. (NAS: ININ) is a global provider of contact center automation, unified communications, and business process automation software and services. The company's unified IP business communications solutions, which can be deployed on-premises or via the cloud, are ideal for industries such as financial services, insurance, outsourcers, collections, and utilities. Interactive Intelligence was founded in 1994 and has more than 5,000 customers worldwide. The company is among Forbes Magazine's 2011 Best Small Companies in America and Software Magazine's 2012 Top 500 Global Software and Service Providers. It employs approximately 1,400 people and is headquartered in Indianapolis, Indiana. The company has offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000 or; on the Net:

This release may contain certain forward-looking statements that involve a number of risks and uncertainties. Factors that could cause actual results to differ materially are described in the company's SEC filings.

Interactive Intelligence is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners.


Interactive Intelligence
Christine Holley, Senior Director of Market Communications +1 317-715-8220

KEYWORDS: United States North America Indiana


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