Everest Group Names Dell Services as Leader in Healthcare Provider Application Outsourcing Service P

Everest Group Names Dell Services as Leader in Healthcare Provider Application Outsourcing Service Providers

  • Dell Services recognized as a Leader based on analysis of Dell's IT and business solutions in Healthcare Provider Application Outsourcing

  • Everest Group PEAK Matrix assessed Dell's market success and delivery capability against competitors and positioned Dell number one

PLANO, Texas--(BUSINESS WIRE)-- Dell Services today announced that Everest Group positioned Dell as a "Leader" in its Performance Experience Ability Knowledge (PEAK) Matrix for Healthcare Provider Application Outsourcing (AO) Service Providers. Everest Group analyzed the capabilities of eight leading AO service providers based on their market success and delivery capability, and then divided the field into three categories: Leaders, Major Contenders and Emerging Players. Among its competitors, Everest Group positioned Dell Services at the top of the Leader category.

Everest Group recognized Dell as the standout provider, acknowledging Dell Services' strong legacy as a leader in healthcare IT and robust capabilities, including EMR cloud and disaster recovery services, cloud clinical archiving and mobility solutions. Dell's competitive advantages include deep application, business process and infrastructure outsourcing capabilities with large and medium-sized customers, as well as multiple relationships with leading healthcare vendors. The PEAK Matrix also noted the Dell Services acquisition strategy, including security expertise through SecureWorks and apps modernization through Make Technologies and Clerity Solutions, as a key market differentiator.

"The healthcare market is witnessing fundamental changes, as healthcare providers are incented to leverage IT and analytics for improving care quality and health outcomes, while bringing down the cost of care," said Jimit Arora, vice president, Everest Group. "Hospitals, physicians, health insurers and life science companies alike are looking to service providers to help get the most out of their applications and technology resources to improve processes and drive down costs. Among the service providers we analyzed in the healthcare provider segment, Dell was the leader based on its depth of knowledge and breadth of capabilities."

More than 2,000 hospitals and 30,000 physicians worldwide rely on Dell for IT support, benefiting from Dell's full-service, end-to-end IT solutions. Dell works with healthcare organizations to affordably and effectively deploy electronic medical records; improve business processes; enhance access to and gain insights from their data; and meet complex healthcare regulations with data security solutions. These services empower healthcare providers to focus more on patient care instead of administrative tasks.

"The adoption of IT by healthcare organizations is critical to reducing the cost and improving the quality of care," said Sid Nair, vice president & global general manager, Healthcare & Life Sciences, Dell Services. "Everest Group's positioning of Dell Services further solidifies our end-to-end solutions strategy, which has been developed through a mix of research and development and acquisitions. Customers can depend on us as a one-stop-shop for their healthcare IT needs."

The right combination of technology and services increases productivity for clinicians and administrators, and ultimately results in improved patient care. With more than 20 years of experience designing, delivering, managing and supporting IT solutions in healthcare, Dell continues to build on its commitment to accelerate innovation in the healthcare environment as an Everest Group Leader.

Dell at HIMSS13

Dell will showcase its end-to-end solutions and services for healthcare at the Healthcare Information & Management Systems Society (HIMSS) 2013 Annual Conference and Exposition, March 3-7 at the Ernest N. Morial Convention Center in New Orleans. (Booth #4427, Hall F).

Following HIMSS13, Dell will host a Healthcare Think Tank on March 19. Dell has invited industry thought-leaders to take part in an interactive discussion exploring the challenges and opportunities on the path to information-driven healthcare. Join the conversation via live stream or follow on Twitter at #DoMoreHIT.

About Dell

Dell Inc. (NAS: DELL) listens to customers and delivers innovative technology and services that give them the power to do more. Dell Services develops and delivers a comprehensive suite of services and solutions in applications, business process, consulting, infrastructure and support to help customers succeed. Learn more at www.dell.com.

Dell is a trademark of Dell Inc. Dell disclaims any proprietary interest in the marks and names of others.

Media Contacts:
Dell Services
Stephanie Stewart, 972-577-7776
Amanda Engler, 512-723-7381
Analyst Contact:
Kristin Solarczyk, 512- 728-4853

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