Verint Leading Hosted/Cloud-Based Workforce Optimization Market
Customers Worldwide, Through Strategic Partners, Continue to Achieve Tangible Returns Deploying Verint Multi-Tenant Applications
MELVILLE, N.Y.--(BUSINESS WIRE)-- Verint® Systems Inc. (NAS: VRNT) today announcedthat its strategic partners continue to successfully deploy its full application suite in a cloud, multi-tenant environment. According to DMG Consulting LLC, Verint is the market leader in hosted/cloud-based workforce optimization (WFO) revenue with more than twice as much market share as the closest competitor.1
Over the past five years, since first announcing they would deliver Verint's award-winning WFO suite as a cloud-based solution, several of Verint's strategic hosting partners have successfully deployed contact centers of all sizes with powerful solutions in a pay-as-you-go, software-as-a-service (SaaS) model. Backed by ongoing investment and proven solutions and processes, tens of thousands of users across a multitude of discreet tenants are deployed, operational and achieving measureable business value from Verint cloud-based WFO applications.
"Our customers and the industry at-large continue to recognize Verint as the clear market leader and innovator in deploying WFO applications in a variety of environments, from on-premises to the cloud," says John Bourne, senior vice president, global channels and alliances, Verint Enterprise Intelligence Solutions™. "We believe our customers should have the choice to implement their WFO solutions how they see fit—and through our strategic alliances, we are helping them do just that via an adaptable, single instance, multi-tenanted deployment model approach."
This flexibility in deployment is important to customers, according to industry analysts. "A few WFO applications are increasingly being adopted in the cloud, including workforce management, surveying, performance management and eLearning,"2 states DMG Consulting in its June 2012 WFO Market Share Report.
Verint is committed to working with its strategic alliance and channel partner network to add greater value in delivering a portfolio of offerings in the cloud. With a security model designed to help ensure the privacy of all customer data in a multi-tenant environment in support of PCI-DSS and SAS-70 compliance, the company's large ecosystem of channel partners enables businesses to work with the Verint partner of their choice to meet business requirements as they evolve.
Learn more about Verint's customer-centric Workforce Optimization and Voice of the Customer Analytics™ solutions at www.verint.com.
About Verint Enterprise Intelligence Solutions
Verint® Enterprise Intelligence Solutions™ help organizations of all sizes capture and analyze customer interactions, sentiments and trends across multiple channels, improve performance and optimize the customer experience. The solution portfolio includes the Impact 360® Workforce Optimization™ suite and Voice of the Customer software, which serve as strategic enterprise assets for increasing customer satisfaction and loyalty, enhancing products and services, reducing operating costs and driving revenue.
About Verint Systems Inc.
Verint® (NAS: VRNT) is the global leader in Actionable Intelligence® solutions and value-added services. Its extensive portfolio of Enterprise Intelligence Solutions™ and Security Intelligence Solutions™ helps worldwide organizations capture and analyze complex, underused information sources—such as voice, video and unstructured text—to enable more timely, effective decisions. More than 10,000 organizations in 150 countries, including over 85 percent of the Fortune 100, use Verint solutions to improve enterprise performance and make the world a safer place. Headquartered in N.Y. and a member of the Russell 3000 Index, Verint has offices worldwide and an extensive global partner network. Learn more at www.verint.com.
1, 2 DMG Consulting LLC, 2012 Workforce Optimization (Quality Management/Liability Recording) Market Share Report, released in Q2 2012
This press release contains forward-looking statements, including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks and uncertainties, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2012 and our Quarterly Report on Form 10-Q for the quarter ended October 31, 2012 and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, the Company assumes no obligation to update or revise them or to provide reasons why actual results may differ.
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