CA Technologies Transforms Service Delivery to Help Businesses Drive a Superior Customer Experience


CA Technologies Transforms Service Delivery to Help Businesses Drive a Superior Customer Experience

New Release of Cross-Enterprise Workload Automation Speeds Productivity to Set a New Standard for How Services are Delivered

ISLANDIA, N.Y.--(BUSINESS WIRE)-- CA Technologies (NAS: CA) today announced a new release of CA Workload Automation, a powerful cross-enterprise solution designed to set a new standard for how business services are delivered by automating workloads that drive mission-critical business processes. With an enhanced user interface (UI) and expanded application and platform support, the solution offers an integrated user experience across distributed, mainframe and cloud platforms helping to optimize cost and increase the speed of business service delivery.

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"We have relied on CA Workload Automation for several years to process application workloads, such as financials, manufacturing resource planning (MRP), control and ordering," said Jeremiah Smith, information systems administrator, Harris Corporation. "The solution allows our application teams to gain insight into their job schedules during the day, including what processes are running and how so they can solve problems more quickly."

"Workload automation sits at the heart of the business services delivered by enterprises around the world. It is the workhorse that manages the processes critical to business operations," said Mark Combs, senior vice president, Strategy, Mainframe, CA Technologies. "This release further builds on our rich history of reducing complexity and costs for our customers, and driving improved operational efficiency to better meet service level agreements and drive a superior experience for their customers."

CA Workload Automation includes several new capabilities that help customers reduce the complexity of managing workloads across the hybrid computing environment of distributed, mainframe and cloud. Supported by new releases of CA Workload Automation AE, CA Workload Automation iDash and CA Workload Automation iXP, among others, the solution helps improve business service delivery to drive a positive customer experience.

  • New Broad and Expansive Capabilities: Integrated workload automation capabilities help IT to better manage workloads, support a broader range of applications, and exploit newer platform technology such as Mainframe zIIP Specialty Engines, SQL Server Integration Services, Web services, and Tandem NSK.

  • Rich Graphical User Interface: An enhanced UI provides IT with advanced monitoring and reporting capabilities that automate administrative tasks and accelerate root-cause analysis, resulting in improved service levels and IT efficiency. It also reduces reliance on maintaining customized processes and manual efforts, resulting in lower costs of managing complex workloads.

  • Ease of Deployment and Maintenance: New migration utilities help organizations more rapidly deploy, upgrade and manage workloads with less risk across the enterprise, resulting in improved time-to-value for their investments.

"CA Technologies clearly recognizes the increasingly important role workload automation plays in the successful delivery of business services," said Torsten Volk, senior analyst, Enterprise Management Associates. "The company provides a single, comprehensive workload automation solution that helps IT organizations master the complexity of managing disparate services. In particular, we are impressed by the solution's analytics capability that minimizes risk of job failures, improves application availability and enables businesses to better meet SLAs and drive positive customer experience."

"We've partnered with CA Technologies for the past 10 years and share its vision to transform business service delivery by transitioning workload automation from simple batch scheduling to a dynamic, process-driven operation," said Bob Schwartz, president and CEO, Robert Mark Technologies, a CA Technologies partner. "CA Technologies has continuously done its due diligence with customers to understand and deliver on their needs, and the latest release of CA Workload Automation is proof positive of that. With the integration, enhanced user interface and cross-platform support, customers can better achieve the flexibility and scalability to meet their unique needs."

"Over the years, thousands of organizations, including some of the largest financial services companies on Wall Street, have relied on CA Workload Automation to provide timely processing of mission-critical application workloads," said Pavel Vaynshtok, president, Wall Street CA Workload Automation User Group. "This release of CA Workload Automation brings new benefits to the table such as potential cost-savings realized from the integration and support of some of the most popular software used in the data center. This support reduces the amount of scripting required by development and it provides a single-view framework for an entire workload."

For more information about CA Workload Automation, visit

About CA Technologies

CA Technologies (NAS: CA) provides IT management solutions that help customers manage and secure complex IT environments to support agile business services. Organizations leverage CA Technologies software and SaaS solutions to accelerate innovation, transform infrastructure and secure data and identities, from the data center to the cloud. Learn more about CA Technologies at

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Copyright © 2013 CA. All Rights Reserved. One CA Plaza, Islandia, N.Y. 11749. All other trademarks, trade names, service marks, and logos referenced herein belong to their respective companies. Some information and results identified above are based upon the speaker's experiences with the referenced software product in a variety of environments, which may include production and nonproduction environments. Past performance of the software products in such environments is not necessarily indicative of the future performance of such software products in identical, similar or different environments.

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David Resnic, 617-835-6072

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