The Hartford Helps Customers Recover From Storm Sandy

The Hartford Helps Customers Recover From Storm Sandy

Voluntarily suspends non-payment cancellation of policies for customers in affected areas; Hurricane deductible not applicable for storm claims

Catastrophe Team deployed in affected areas; The Hartford contributes $250,000 to American Red Cross storm relief efforts

HARTFORD, Conn.--(BUSINESS WIRE)-- In response to Storm Sandy, The Hartford has mobilized its Catastrophe Team and taken a number of steps to help affected customers recover. The company will voluntarily suspend non-payment cancellation of homeowners, automobile, commercial insurance, group benefits or individual life policies for customers affected by Storm Sandy due to their temporary inability to make their premium payments. Based on the facts and circumstances of this storm, The Hartford determined that hurricane deductibles will not apply. Beyond that, coverage is determined based on each individual policy.

"On behalf of all of us at The Hartford, our thoughts and prayers are with those who have been affected by Storm Sandy," said The Hartford's Chairman, President and CEO Liam E. McGee. "This was a devastating and highly unusual storm with a large footprint and tropical force winds that impacted a highly populated area. Our top priority is to help our customers recover, and we hope this payment relief will provide them with some minor reprieve."

Although premium bills will continue to be issued, policy cancellations due to non-payment will be temporarily suspended in areas heavily impacted by the storm, retroactive to at least Oct. 29, 2012. The grace period will extend for at least 60 days. In addition, The Hartford continues to work with policyholders in all affected areas in arranging special payment accommodations as needed.

The Hartford's Catastrophe Team is deployed across the affected areas, working around the clock to help policyholders, and is already paying claims to some customers. The company encourages customers to contact the claims center as quickly as reasonably possible to start the claims process. In addition, The Hartford announced a $250,000 contribution to the American Red Cross disaster relief efforts in support of those affected by Storm Sandy.

For additional information on payment relief, policyholders may contact The Hartford's customer service:

  • AARP Auto and Homeowners: (800) 423-6789

  • Agency Auto and Homeowners: (800) 624-5578

  • Business Insurance: (866) 467-8730

  • Group Benefits: (800) 523-2233

  • Individual Life: (800) 243-5433

For claims-related questions or for information on reporting a claim, policyholders may call (800) 243-5860 or visit

About The Hartford

The Hartford Financial Services Group Inc. (NYS: HIG) is a leading provider of insurance and wealth management services for millions of consumers and businesses worldwide. The Hartford is consistently recognized for its superior service, its sustainability efforts and as one of the world's most ethical companies. More information on the company and its financial performance is available at Join us on Facebook at Follow us on Twitter at


Some of the statements in this release may be considered forward-looking statements as defined in the Private Securities Litigation Reform Act of 1995. We caution investors that these forward-looking statements are not guarantees of future performance, and actual results may differ materially. Investors should consider the important risks and uncertainties that may cause actual results to differ. These important risks and uncertainties include those discussed in our Quarterly Reports on Form 10-Q, our 2011 Annual Report on Form 10-K and the other filings we make with the Securities and Exchange Commission. We assume no obligation to update this release, which speaks as of the date issued.

The Hartford Financial Services Group Inc.
Pamela Rekow, 860-547-8990
Tom Hambrick, 860-547-7946

KEYWORDS: United States North America Connecticut


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