Verint Receives Global Industry Honors in Customer-Centric Workforce Optimization
Verint Receives Global Industry Honors in Customer-Centric Workforce Optimization
Recognition Spans Leadership, Vision, Customer Satisfaction and ROI, and Technology Innovation in WFO and Voice of the Customer Analytics
MELVILLE, N.Y.--(BUSINESS WIRE)-- Verint® Systems Inc. (NAS: VRNT) today announced that its customer-centric Impact 360® Workforce Optimization™ (WFO) suite has received a series of global honors for market leadership, vision, technology innovation, and customer impact and satisfaction from media and industry outlets around the world. These honors further reinforce the tangible return on investment (ROI) and business value that global customers continue to receive from Verint software and services.
As part of the company's WFO suite, Voice of the Customer Analytics™ is comprised of speech analytics, text analytics and enterprise feedback management. The software helps organizations capture customer feedback across channels, analyze and interpret it in the context of business objectives, and take action to drive change and respond more effectively to customer, business and market demands.
Verint's Impact 360 for Back-Office Operations™, which offers visibility into back-office operations to improve quality, productivity and process consistency, as well as reduce resource and processing costs, has also received market recognition.
TSIA's 2012 TechBEST "Best in Satisfaction" Award
During the recent Technology Services World (TSW) Service Transformations conference, Verint was named a TechBEST winner, earning the top honor in the "Best in Satisfaction" category. This award recognizes the company for receiving high customer satisfaction scores in an annual survey conducted by the Technology Services Industry Association (TSIA).
CUSTOMER Magazine's 2012 "TMC Labs Innovation Award"
Acknowledged for its Impact 360 for Back-Office Operations solution, this award recognizes Verint for demonstrating raw innovation, unique features and significant contributions toward improving communications technology.
Customer Inter@ction Solutions' 2012 "Speech Technology Excellence Award"
This award recognizes companies that have made significant contributions to improving speech applications for their clients. As a recipient of this honor, Verint's Impact 360 Speech Analytics™ received attention for its proven superior capability and ability to improve the bottom line for customers.
Communications Solutions'"Product of the Year"
Verint's Voice of the Customer Analytics received this award for its innovation in facilitating voice and data combinations, along with its vision, leadership and thoroughness across its workforce optimization suite.
Contact Center Magazine's2012 "Best Business Intelligence Solution for Customer Management"
As one of Spain's leading contact center publications, Contact Center Magazine appointed Verint's Voice of the Customer Analytics with this recognition in July 2012. Based on the results it has achieved with customer implementations, this media outlet recognized the company's VoC Analytics software as the best technological solution applied to customer management.
Software Magazine'sAnnual Software 500
Verint's placement on this prestigious list appears alongside top private and publicly-held software organizations worldwide. The Software 500 is a revenue-based ranking of the world's largest software and services suppliers targeting medium to large enterprises, IT professionals, software developers and business managers involved in software and services purchasing.
About Verint Enterprise Intelligence Solutions
Verint® Enterprise Intelligence Solutions™ help organizations of all sizes capture and analyze customer interactions, sentiments and trends across multiple channels, improve performance and optimize the customer experience. The solution portfolio includes the Impact 360® Workforce Optimization™ suite and Voice of the Customer software, which serve as strategic enterprise assets for increasing customer satisfaction and loyalty, enhancing products and services, reducing operating costs and driving revenue.
About Verint Systems Inc.
Verint® (NAS: VRNT) is the global leader in Actionable Intelligence® solutions and value-added services. Its extensive portfolio of Enterprise Intelligence Solutions™ and Security Intelligence Solutions™ helps worldwide organizations capture and analyze complex, underused information sources - such as voice, video and unstructured text - to enable more timely, effective decisions. More than 10,000 organizations in 150 countries, including over 85 percent of the Fortune 100, use Verint solutions to improve enterprise performance and make the world a safer place. Headquartered in N.Y. and a member of the Russell 3000 Index, Verint has offices worldwide and an extensive global partner network. Learn more at www.verint.com.
This press release contains forward-looking statements, including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks and uncertainties, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2012 and our Quarterly Report on Form 10-Q for the quarter ended July 31, 2012, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, the Company assumes no obligation to update or revise them or to provide reasons why actual results may differ.
VERINT, ACTIONABLE INTELLIGENCE, INTELLIGENCE IN ACTION, IMPACT 360, WITNESS, VERINT VERIFIED, VOVICI, GMT, AUDIOLOG, ENTERPRISE INTELLIGENCE SOLUTIONS, SECURITY INTELLIGENCE SOLUTIONS, VOICE OF THE CUSTOMER ANALYTICS, NEXTIVA, EDGEVR, RELIANT, VANTAGE, STAR-GATE, ENGAGE, CYBERVISION, FOCALINFO, SUNTECH, and VIGIA are trademarks or registered trademarks of Verint Systems Inc. or its subsidiaries. Other trademarks mentioned are the property of their respective owners.
Verint Systems
Industry Information:
Candace Flynn, 303-254-7152
candace.flynn@verint.com
or
Verint Systems Inc.
Investor Relations:
Alan Roden, 631-962-9304
alan.roden@verint.com
KEYWORDS: United States North America New York
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