T-Mobile Focusing on Helping Customers in Wake of Hurricane Sandy

T-Mobile Focusing on Helping Customers in Wake of Hurricane Sandy

BELLEVUE, Wash.--(BUSINESS WIRE)-- Today, T-Mobile is taking additional steps to help our customers who have been affected by the devastation of Hurricane Sandy. Our thoughts are with all our customers who have been impacted by the storm.

T-Mobile knows that the most important and immediate thing we can do is to restore service as quickly as possible to the hardest hit areas, and we continue to focus on that significant effort. At the same time, we know that there are many things we can do to try to make life easier for some of our customers during this time of emergency. To that end, T-Mobile has taken unusual and new steps to help our customers.

T-Mobile is ensuring that all our customers in New York City, Long Island, New Jersey, Connecticut and Pennsylvania, whether contract or prepaid customers, continue to be able to use their service regardless of any inability to make payments on their accounts, until Nov. 8.

As T-Mobile opens its stores, and in those that have power, everyone is welcome to come in and charge their mobile phones. Customers should call their nearest store ahead of time to be sure it is open and has power. A store locator can be found on T-Mobile's website at http://www.T-Mobile.com.

Many T-Mobile phones are capable of Wi-Fi calling. Customers can take advantage of this as another means to stay in touch.

In addition, as announced earlier today, AT&T and T-Mobile have entered into an agreement to enable roaming on their networks to customers of both companies in the heavily impacted areas and where capacity is available and for subscribers with a compatible device. For more details, please read the press release: http://newsroom.t-mobile.com/articles/att-and-t-mobile-open-networks

Assisting With Relief Efforts

T-Mobile is offering customers the opportunity to support the American Red Cross through a text-to-give campaign. T-Mobile customers can make donations via their mobile phone:

  • Text the keyword DONATE to 90999 to give $25
  • Text the keyword REDCROSS to 90999 to give $10

One hundred percent of any donation you make via your T-Mobile phone using these text short codes is made directly to the American Red Cross. Text messages are sent free of charge. Donations are charged to customers' T-Mobile phone bill.

About T-Mobile USA

Based in Bellevue, Wash., T-Mobile USA, Inc. is the U.S. wireless operation of Deutsche Telekom AG (OTCQX: DTEGY). By the end of the second quarter of 2012, approximately 130 million mobile customers were served by the mobile communication segments of the Deutsche Telekom group — 33.2 million by T-Mobile USA — all via a common technology platform based on GSM and UMTS and additionally HSPA+ 21/HSPA+ 42. T-Mobile USA's innovative wireless products and services help empower people to connect to those who matter most. Multiple independent research studies continue to rank T-Mobile USA among the highest in numerous regions throughout the U.S. in wireless customer care and call quality.

For more information, please visit http://www.T-Mobile.com. T-Mobile is a federally registered trademark of Deutsche Telekom AG. For further information on Deutsche Telekom, please visit www.telekom.de/investor-relations.

Media Contact:
T-Mobile Media Relations

KEYWORDS:   United States  North America  Washington


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