NEW YORK -- UPS expects to deliver 527 million packages between Thanksgiving and Christmas this year, surpassing last year's record high by 10 percent.
The world's largest package delivery company estimates 28 million of those will be delivered on Thursday, Dec. 20 -- projected to be the busiest day of the year. That's nearly double what the Atlanta company moves on an average day.
The busiest day of the year has moved close to Christmas because more Americans are ordering gifts online and using expedited shipping. Most packages will arrive within three days. Last-minute shoppers who ship packages by Friday, Dec. 21, can get their goods by Christmas Eve via next-day air.
To handle the big jump in package volume, UPS plans to hire 55,000 seasonal workers to sort, load and deliver packages, the same number that it hired last year, but 10 percent higher than in 2010.
UPS' smaller rival, FedEx, expects to handle 280 million shipments between Thanksgiving and Christmas, up 13 percent from the same stretch last year.
On FedEx's busiest day this year, projected to be Dec. 10, it forecasts that 19 million packages will move through its network, up 10 percent from 2011.
FedEx's busiest day is much earlier because its peak time shipments are comprised of fewer priority packages. The company is based in Memphis, Tenn.
Overall holiday sales are projected to rise 4.1 percent, according to The National Retail Federation. That would be the smallest increase since 2009, but still higher than the 10-year average of 3.5 percent.
But online holiday sales will grow 16.8 percent, excluding travel purchases, according to research firm eMarketer. Online shopping accounts for about $1 in every $10 spent over the holidays.
FedEx Corp. and UPS Inc. can benefit twice when consumers shop online: They ship the gift to the receiver, and they also ship the unwanted presents that are later returned.
Who's Hiring For The Holidays
UPS To Hire 55,000 Seasonal Workers
Seasonal job openings: 5,200
A staple of many shopping malls across the nation, the gourmet gift basket retailer relies heavily on holiday sales to add to its profits. A privately held company, Hickory Farms perennially hires as many as 6,000 seasonal workers to work at its stores, which it calls "Holiday Gift Centers." Though many jobs involve interacting with customers, the company also needs additional workers to fill stock and labor positions, which may include driving in some locations, it says.
Though it has no bricks-and-mortar stores to staff, Amazon.com Inc.'s seasonal hiring plans are nonetheless robust. It needs plenty of additional workers to help fill orders and keep products moving through its warehouses nationwide. The Seattle-based company, which is unveiling a new line of Kindle-brand electronic readers and tablets, also plans to add 2,000 new jobs at three new distribution centers to help deal with demand driven by the new devices.
The department store operator announced it September that it would ramp up holiday hiring by more than 10 percent from last year to support its business in stores and online. Wisconsin-based Kohl's Corp., which operates 1,134 stores in 49 states, plans to hire an average of 41 workers at each store, a 4 percent increase from last year. The company also expects to add about 5,700 seasonal positions at distribution centers and more than 30 seasonal credit operations jobs.
The former No. 1 seller of toys in the U.S., Toys R Us Inc. credits a gradually improving economy and an increase in consumer spending for its decision to hire 11 percent more seasonal workers than the 40,000 it did in 2011. Of those it hired last year, Toys R Us says roughly 15 percent of them were kept on after the holiday sales season ended.
The holidays are the busiest time of year for the world's largest retailer and the company plans to hire more than 50,000 temporary workers to help keep store shelves and move customers through checkout lines as the 2012 holiday season approaches. Walmart Stores Inc. also plans to give existing employees the chance to work more hours during the season, acknowledging complaints among some workers who said they weren't able to work as many hours as they would have liked.
Though far smaller than rival Walmart, the nation's No. 2 retailer nonetheless plans to hire plenty of holiday season workers in 2012. The Minnesota-based company plans to add 80,000 to 90,000 seasonal jobs, down a bit from the 92,000 it hired last year. Hiring forecasts are likely be held in check by Target's expectations of an "ultracompetitive" holiday sales season. Target Corp., along with Walmart, is keeping an eye on expenses, which of course includes labor costs, so as to lower prices and stimulate sales.
The king of all department stores, Cincinnati-based Macy's Inc. said it's hiring nearly 3 percent more seasonal staff than it did last year, in anticipation of higher holidays sales. Sales associates and call center employees are among the positions Macy's is looking to fill, which also include those in its distribution and fulfillment centers, to support the department store operator's growing online business.
Best Buy Co. plans to hire about 9,000 more seasonal workers as it did last year, though this year's number is still below the 29,000 it hired in 2010. In July, the world's largest consumer electronics chain cut 600 of its "Geek Squad" employees in response to weak sales. The boost in seasonal hiring is helping to contribute to what analysts say is the best year of seasonal-job creation that the U.S. has seen in five years.
Much like Best Buy, GameStop has seen its sales erode as more and more consumers turn to buying online. Faced with strong competitors such as Amazon, GameStop has nonetheless managed to hold its own in terms of sales and profits. As with most retailers, the Grapevine, Texas-based company derives much of its sales during the all-important holiday sales season -- and its more than 4,400 stores in the U.S. need more staff to help keep those cash registers ringing.
J.C. Penney Co. has struggled to remake its namesake JCPenney stores into a retail business that's more modern and less reliant on discounts to draw customers. And the coming holiday shopping season will be an important test of whether the signs of improvement that Plano, Texas-based company has lately been showing are real or not. Sales are expected to be tepid this holiday season, but at least one company representative says that won't affect the need for seasonal workers. "[It] looks like there will be another increase this year over last year's hiring," said, Bob Parker, a site manager for JCPenney in Sarasota, Fla., "probably by as much as 10 to 20 percent in some cases."
The fall is prime season for privately held Party City Holdings Inc., which is perhaps best known as a seller of Halloween costumes. But the retailer also sells party supplies and seasonal decorations, which result in a steady flow of customers this time of year. The Rockaway, N.J.-based company has 600 stores nationwide. In addition to its namesake Party City stores, it also operates The Paper Factory, Halloween City and Factory Card & Party Outlet shops.
It takes a lot more workers to help move the millions of boxes and packages Americans send to each other each holiday season. And though FedEx Corp. expects shipping volume will be up 13 percent, it's hiring about as many workers as it did last holiday season. The company says it can stick with the same number of seasonal workers as last year because it has been hiring staff throughout 2012.
The Memphis, Tenn.-based company, which is closely watched as an indicator of consumer demand and economic health, anticipates handling more than 280 million shipments during the holiday season from Thanksgiving to Christmas. Competitor UPS added about 55,000 workers for the holidays last year, 10 percent more than it hired in 2010.
With expectations of delivering 527 million packages this holiday season, UPS Inc. is adding 55,000 workers to sort, load and deliver packages, the same number it hired last year, but 10 percent higher than in 2010. Based on the company's forecast, it appears those and full-time UPS workers will be busiest during the final week before the Christmas holiday. UPS says 28 million, or 5 percent of packages, will be delivered Thursday, Dec. 20 -- projected to be the busiest of the year.