Barnes & Noble Detects Tampering With PIN Pad Devices at Stores

Barnes & Noble Detects Tampering With PIN Pad Devices at Stores

NEW YORK--(BUSINESS WIRE)-- Barnes & Noble (BKS) has detected tampering with PIN pad devices used in 63 of its stores. Upon detecting evidence of tampering, which was limited to one compromised PIN pad in each of the affected stores, Barnes & Noble discontinued use of all PIN pads in its nearly 700 stores nationwide. The company also notified federal law enforcement authorities, and has been supporting a federal government investigation into the matter.

Barnes & Noble has completed an internal investigation that involved the inspection and validation of every PIN pad in every store. The tampering, which affected fewer than 1% of PIN pads in Barnes & Noble stores, was a sophisticated criminal effort to steal credit card information, debit card information, and debit card PIN numbers from customers who swiped their cards through PIN pads when they made purchases. This situation involved only purchases in which a customer swiped a credit or debit card in a store using one of the compromised PIN pads.

The company emphasized that its customer database is secure. Purchases on Barnes &, NOOK and NOOK mobile apps were not affected. The member database was also not affected. None of the affected PIN pads was discovered at Barnes & Noble College Bookstores.

Barnes & Noble is continuing to assist federal law enforcement authorities in this matter. In addition, the company is working with banks, payment card brands and issuers to identify accounts that may have been compromised, so banks and issuers can employ enhanced fraud security measures on potentially impacted accounts.

The criminals planted bugs in the tampered PIN pad devices, allowing for the capture of credit card and PIN numbers. Barnes & Noble disconnected all PIN pads from its stores nationwide by close of business September 14, and customers can securely shop with credit cards through the company's cash registers. Barnes & Noble said it is committed to providing customers with a safe shopping environment.

Tampered PIN pads were discovered from stores in the following states: CA, CT, FL, NJ, NY, IL, MA, PA, RI. A complete list of specific stores follows.

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Store Address    City    State      Zip
4735 Commons Way    Calabasas    CA      91302
2470 Tuscany Street Suite 101    Corona    CA      92881
2015 Birch Road Suite 700    Chula Vista    CA      91915
313 Corte Madera Town Center    Corte Madera    CA      94925
5604 Bay Street    Emeryville    CA      94608
810 West Valley Parkway    Escondido    CA      92025
1315 E. Gladstone Street    Glendora    CA      91740
5183 Montclair Plaza Lane    Montclair    CA      91763
894 Marsh St Bldg G    San Luis Obispo    CA      93401
2615 Vista Way    Oceanside    CA      92054
72-840 Highway 111 Suite 425    Palm Desert    CA      92260
27460 West Lugonia Ave    Redlands    CA      92374
1150 El Camino Real Space 277    San Bruno    CA      94066
10775 Westview Parkway    San Diego    CA      92126
3600 Stevens Creek Blvd    San Jose    CA      95117
11 West Hillsdale Blvd.    San Mateo    CA      94403
9938 Mission Gorge Road    Santee    CA      92071
40570 Winchester Rd    Temecula    CA      92591
4820 Telephone Road    Ventura    CA      93003
1149 S. Main St.    Walnut Creek    CA      94596
470 Universal Drive North    North Haven    CT      06473
100 Greyrock Place Suite H009    Stamford    CT      06901
60 Isham Road    W. Hartford    CT      06107
18711 NE Biscayne Blvd    Aventura    FL      33180
333 N. Congress Avenue    Boynton Beach    FL      33436
152 Miracle Mile    Coral Gables    FL      33134
1900 W International Spdway    Daytona Beach    FL      32114
2051 N. Federal Highway    Fort Lauderdale    FL      33305
12405 N Kendall Drive    Miami    FL      33186
11380 Legacy Ave    Palm Beach Gardens    FL      33410
14572 SW 5th St Suite 10140    Pembroke Pines    FL      33027
11820 Pines Blvd    Pembroke Pines    FL      33026
5701 Sunset Drive Suite 196    S. Miami    FL      33143
700 Rosemary Ave Unit #104    West Palm Beach    FL      33401
1441 West Webster Avenue    Chicago    IL      60614
1130 North State Street    Chicago    IL      60610
5380 Route 14    Crystal Lake    IL      60014
20600 North Rand Road    Deer Park    IL      60010
728 North Waukegan Road    Deerfield    IL      60015
1630 Sherman Avenue    Evanston    IL      60201
1468 Springhill Mall Blvd    W. Dundee    IL      60118
170 Boylston Street    Chestnut Hill    MA      02467
96 Derby Street Suite 300    Hingham    MA      02043
82 Providence Highway    East Walpole    MA      2032
395 Route 3 East    Clifton    NJ      07014
55 Parsonage Road    Edison    NJ      08837
2134 State Highway 35    Holmdel    NJ      07733
4831 US Hwy 9    Howell    NJ      07731
23-80 Bell Blvd.    Bayside    NY      11360
176-60 Union Turnpike    Fresh Meadows    NY      11366
1542 Northern Blvd    Manhasset    NY      11030
160 E 54th Street (Citicorp)    New York    NY      10022
2289 Broadway    New York    NY      10024
33 East 17th Street (Union Square)