Humana Military's Call Center Receives Top Honors from Customer Contact Center Network


Humana Military's Call Center Receives Top Honors from Customer Contact Center Network

LOUISVILLE, Ky.--(BUSINESS WIRE)-- Humana Military Healthcare Services, a division of Humana Government Business, announced today its Central Beneficiary Services contact center received the Vision Award from the Customer Contact Center Network (C3N) during the 2012 Boomerang Awards presented in Louisville, Kentucky. Humana Government Business is a wholly owned subsidiary of Humana Inc. (NYS: HUM) .

The award, for outstanding contact centers, is given to companies within the region exemplifying excellence with customers, innovation, and process improvement. The Boomerang Awards is an annual program that recognizes the achievements and contributions of outstanding contact centers and contact center professionals throughout the Louisville community.

"Winning the Vision Award is a statement about exceeding expectations with the product of service we supply to our military customer," said Orie Mullen, President of Humana Military. "Our contact center strives to be a leader in performance, innovation, and best business practices. Congratulations to this group on this deserving recognition as one of the best contact centers in the region."

Brandy Oglesby, Learning Consultant for Humana Military, received the 2012 'Contact Center Support Professional' for excellence in providing outstanding support and guidance to contact center employees.

"Congratulations to Brandy for her hard work, support, and continuing education within Beneficiary Services," said Roy Gaunce, Director of Beneficiary Services at Humana Military. "She routinely goes above and beyond the job requirements and demonstrates a passion for employee service."

The Boomerang Awards acknowledges companies who have consistently exceeded goals, recognized leaders in supporting and advancing change, developed innovative process improvements, and are committed to their customers. The Boomerang Awards is the only region-wide program for professionals in the contact center and customer service industry.

Humana Military's Central Beneficiary Services serves over three million Active Duty Service Members, retirees, and their families for the Department of Defense's TRICARE program in the South Region. Humana Military previously received the Vision Award in 2008, 2009 and 2010.

About Humana Military

Humana Military, a division of Humana Government Business, is headquartered in Louisville, Kentucky. Humana Government Business is a wholly owned subsidiary of Humana Inc. Since July 1, 1996, Humana Government Business continues to be a Department of Defense contractor for the administration of the TRICARE program. In August 2003, Humana Government Business was awarded the contract to provide health-benefits support and services to approximately three million active duty and retired military and their eligible family members in the 11-state South Region.

About Humana

Humana Inc., headquartered in Louisville, Ky., is a leading health care company that offers a wide range of insurance products and health and wellness services that incorporate an integrated approach to lifelong well-being. By leveraging the strengths of its core businesses, Humana believes it can better explore opportunities for existing and emerging adjacencies in health care that can further enhance wellness opportunities for the millions of people across the nation with whom the company has relationships.

More information regarding Humana is available to investors via the Investor Relations page of the company's web site at, including copies of:

  • Annual reports to stockholders

  • Securities and Exchange Commission filings

  • Most recent investor conference presentations

  • Quarterly earnings news releases

  • Replays of most recent earnings release conference calls

  • Calendar of events (including upcoming earnings conference call dates and times, as well as planned interaction with research analysts and institutional investors)

  • Corporate Governance information

Humana Government Business
Julie Ice, 502-580-8792

KEYWORDS: United States North America Kentucky


The article Humana Military's Call Center Receives Top Honors from Customer Contact Center Network originally appeared on

Try any of our Foolish newsletter services free for 30 days. We Fools may not all hold the same opinions, but we all believe that considering a diverse range of insights makes us better investors. The Motley Fool has a disclosure policy.

Copyright © 1995 - 2012 The Motley Fool, LLC. All rights reserved. The Motley Fool has a disclosure policy.