KARL STORZ to Benefit from the Power of Customer Feedback with Verint Vovici Solution
Leading Endoscopy Machine Manufacturer Implements Enterprise Feedback Management Software, Furthering Its Focus on Customer Service, Experiences and Loyalty
Verint Partner, Strategic Products and Services, Helps Drive Customer Success and Support of Company's VoC Program
HERNDON, Va. & MELVILLE, N.Y.--(BUSINESS WIRE)-- Vovici™, a Verint® Systems (NAS: VRNT) company and leading provider of voice of the customer and enterprise feedback management solutions, today announced that KARL STORZ has implemented its Enterprise Feedback Management (EFM)software as a cornerstone to the company's new Voice of the Customer (VoC) program. Strategic Products and Services (SPS) is bringing further value to KARL STORZ through value-added services designed to help achieve its business goals.
KARL STORZ is committed to the production and sale of medical instruments and devices. With customer loyalty and retention at the forefront, the global organization set out to create a VoC program that would evolve its traditional model of capturing, analyzing and acting on customer feedback. Adding Verint's Vovici Enterprise Feedback Management™ software to the organization's current workforce optimization (WFO) solution supports its focus on better understanding customers' wants, needs and expectations, and its ability to apply that intelligence to enable more effective business decisions.
"Our new VoC program will transcend the company from manufacturing to distribution," says Charlie Wilhelm, president and chief operating officer, KARL STORZ. "It's one of the few major initiatives we have that is directly related to impacting the customer. We don't ever want to lose sight of that—we have to stay focused on our customers and their successes."
KARL STORZ invested in Verint's EFM solution in April 2012. The comprehensive offering—which includes survey and panel functionality, as well as consulting services—supports key elements that make up the organization's VoC program. These include such aspects as improving operational efficiencies and becoming more "in tune" with customer requirements, as well as deepening customer loyalty, expanding its customer base and increasing profitability.
"Through our VoC program, we no longer have to worry about which potential issues are lurking in our customers' minds or guess which ones are the most important to them. Our program is designed to help us harness the power of customer feedback and insight to improve customer satisfaction, loyalty and retention," concludes Marian Favors, director of customer support, KARL STORZ.
Verint's Vovici Enterprise Feedback Management solution helps generate insight and measure the impact of how a feedback program can improve loyalty, reduce operational costs and standardize feedback efforts across an organization. Using the solution's panel management functionality, organizations can centralize responses, as well as data from other systems, to create more personalized surveys, interact more intelligently with customers, and create more robust, detailed reports that can segment intelligence by product, service and/or line of business to tell the full story about customers' journeys and experiences.
About KARL STORZ
Since its beginnings in 1945, KARL STORZ has established itself worldwide as an international and highly regarded company in the production and sale of medical instruments and devices. Not a giant on an international scale, but leaders in matters that count: creativity, versatility and competence. The family-owned company KARL STORZ applies tradition and experience to think about tomorrow, today. The company caters for future trends with sophisticated products, services and processes that systematically support our global activities. KARL STORZ develops innovative products and concepts, which, thanks to in-depth consultation with leading surgeons, university hospitals and research institutes, are closely geared to the needs of medical practice and further optimized. Our commitment to performance and professionalism means we can guarantee both user and patient the ideal solution. In doing so, we secure and create top-quality jobs in all our corporate locations. For more information, visit www.karlstorz.com.
With over 20 years of profitable growth and offices in 30 North American cities, SPS has design, technical and implementation depth in all aspects of infrastructure technology roadmap planning, consulting and ongoing services for contact center, unified communications and private cloud solutions. For the last six consecutive years, SPS has risen annually in the top 300 of CRN's annual Solution Provider 500 (formerly VAR500), a listing of the largest information technology solution providers, integrators, and service companies in North America. Additionally, SPS has earned numerous awards and recognition from their strategic partners. Visit www.spscom.com.
About Verint Enterprise Intelligence Solutions
Verint® Enterprise Intelligence Solutions™ help organizations of all sizes capture and analyze customer interactions, sentiments and trends across multiple channels, improve performance and optimize the customer experience. The solution portfolio includes the Impact 360® Workforce Optimization™ suite and Voice of the Customer software, which serve as strategic enterprise assets for increasing customer satisfaction and loyalty, enhancing products and services, reducing operating costs and driving revenue.
About Verint Systems Inc.
Verint® (NAS: VRNT) is the global leader in Actionable Intelligence® solutions and value-added services. Its extensive portfolio of Enterprise Intelligence Solutions™ and Security Intelligence Solutions™ helps worldwide organizations capture and analyze complex, underused information sources—such as voice, video and unstructured text—to enable more timely, effective decisions. More than 10,000 organizations in 150 countries, including over 85 percent of the Fortune 100, use Verint solutions to improve enterprise performance and make the world a safer place. Headquartered in N.Y. and a member of the Russell 3000 Index, Verint has offices worldwide and an extensive global partner network. Learn more at www.verint.com.
This press release contains forward-looking statements, including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks and uncertainties, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2012 and our Quarterly Report on Form 10-Q for the quarter ended July 31, 2012, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, the Company assumes no obligation to update or revise them or to provide reasons why actual results may differ.
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