Workers Waste The Equivalent Of 73 Days A Year On Email, Study Finds

"Troy. The file you gave me is a MESS. Please REDO."

Too blunt.

"Troy, did you realize that you misspell our company's name in the file you gave me? Twice. It would be awesome if you could proofread for five seconds next time. Thanks."

Too passive-aggressive.

"Troy! Thanks so much for the file! There are just a couple typos here and there, and I was wondering if you could maybe take a look at it again? That would be great!!!"

Too 12-year-old schoolgirl.