Fast Food CEO Shuts Down Struggling Branch During 'Undercover Boss' Episode

As Rick Silva's turn on "Undercover Boss" began this past Friday, he spent time singing the praises of his company's high standards. The CEO of the Checkers and Rally's fast-food burger chain demands "perfection," he said, and makes regular use of focus groups to test the chain's burgers.

But on his in-disguise visits to three restaurants, he heard an entirely different story: His company's infrastructure is lacking, and you can't hear orders on the speaker system at the drive-through. Buttons are mislabeled at preparation stations. And some of his floor managers have barely received any training.

But the real eye-opener came from working alongside three rank-and-file employees. The trio of crew members who found themselves training a man named "Alex Garcia" taught him what perfection is really about.