A Day In The Life Of A Call Center Agent

call center day in the life
call center day in the life

"This call is being recorded for quality and training purposes."

It's a refrain as familiar to the American people as "for purple mountain majesties." But rarely, when calling up to complain about screwy wireless or a glitchy Android phone, do we think about the people on the other end, who will be listening to that phone call, for quality and training purposes.