Based on the aggregated intelligence of 180,000-plus investors participating in Motley Fool CAPS, the Fool's free investing community, computer giant Dell (NAS: DELL) has received a distressing two-star ranking.
With that in mind, let's take a closer look at Dell's business and see what CAPS investors are saying about the stock right now.
Round Rock, Texas (1984)
Founder/Chairman/CEO Michael Dell
Return on Equity (Average, Past 3 Years)
$13.8 billion / $8.3 billion
Sources: S&P Capital IQ and Motley Fool CAPS.
On CAPS, 29% of the 5,677 members who have rated Dell believe the stock will underperform the S&P 500 going forward.
I was scared away to HP by Dell's sub optimal quality, general boringness, and its horrible, horrible customer service. To this day, when I want to slam bad customer service, I say to a friend "it was as bad as Dell." They made you wait for hours to even talk to a human being and would force you to repeat all the tests you had already done. ... Now I do think [Dell's]offerings are improving, and Alienware was a good acquisition. But their customer care remains horrendous and that will prevent more customer loyalty from developing.
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At the time thisarticle was published Fool contributor Brian Pacampara owns no position in any of the companies mentioned. Motley Fool newsletter services have recommended writing covered calls in Dell. The Fool owns shares of IBM. Try any of our Foolish newsletter services free for 30 days.We Fools may not all hold the same opinions, but we all believe that considering a diverse range of insights makes us better investors. The Fool's disclosure policy always gets a perfect score.
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