Empowerment In The Workplace

John Tschohl
empowering employees at work
empowering employees at work

With companies struggling to survive and people having a difficult time finding work, there's one simple strategy that can drive revenues to great heights and make you a customer service superstar. The problem: it's often overlooked or even non-existent. It is empowerment, or simply allowing employees to make a decision on the spot in favor of the customer.