Beyond Emotion: Using Ethics To Tackle Thorny Issues At Work

David Schepp
ethics in the workplace
ethics in the workplace

Think you know everything there is to know about emotional intelligence? Think again.

Emotional intelligence -- the ability to perceive the emotions of others and control one's own -- has been a buzz phrase among human-resource professionals for more than a decade, as employers have increasingly begun to prize workers' soft skills in addition to their technical and professional acumen.

More recently, in the wake of the recent recession and subsequent layoffs and cutbacks, employers have placed even greater emphasis on employees' emotional intelligence, since workers with a high emotional quotient, or EQ, are more effective decision-makers in stressful situations and can better empathize with colleagues and clients.