Workplace Frustration Is The Enemy Of 'Employee Engagement'

There are lots of buzzwords bandied about to refer to employees and their ability to be effective on the job. One of the current batch is "engagement" -- the amount of enthusiasm and interest workers bring to the job. High levels of work engagement, the thinking goes, means a productive and happy workforce.

A new book, however, suggests that simply having motivated employees in this "do more with less" era isn't enough. Workers need better resources and support from their employers to match their willingness to get the job done.