By Jodi Glickman, author of "Great on the Job: What to Say, How to Say It. The Secrets of Getting Ahead"
Have you ever been working away diligently at your desk only to be interrupted by your manager with an urgent or important question to which you don't know the answer? Or, have you ever had a conversation with your boss where she (of course!) asks about the one (and only) aspect of a project or deal you're not actually up to speed on?