Marriott Won't Transfer Rewards Points: Help Me, WalletPop!

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Q. After much hunting around on the Internet, I thought you might be the best person I could consult about the issue I am having with Marriott. In June of 2007, my son checked into the Marriott Residence Inn in Pittsburgh to wait for a double lung transplant. Funds had been raised by family and friends to pay for his stay, which was estimated to last 6 to 8 weeks following transplant. For reasons beyond anyone's control, the stay actually lasted about 11 months. At some point during his stay, he signed up for the Marriott Rewards Program, and amassed many points. About six months into the stay, his travel funds ran out and his father and I paid for the rest of his stay, with the points, of course, accumulating on his account.