AT&T App Failed Me: Help Me, WalletPop!

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Q. Hi, I heard of you through a woman at my bank. I have a problem with AT&T. The company (in November) hooked up the account number to an account that I didn't want to use to pay my bill. I pay my bill through an app on my iPhone. It took talking to at least three or more customer service representatives to find out that I had to delete the app and start over the next time I pay my bill. I created a case with AT&T on Nov. 30, 2010, to get the payment problem solved. To this day, the problem has not been resolved. I've now sent in two bank statements showing where my account was put in the negative -- $86.37 -- by their system running a payment I didn't authorize (my overdraft protection tried to cover the charges). Please help!
-- Dari Dennis