What Best ID Theft Protection Companies Should Be Doing, Says Report

Jorgen Wouters

The Consumer Federation of America today announced a series of recommendations for best practices by identity theft protection services.

Identity theft has quickly became one of the most cited consumer complaints, and widespread fear among consumers has fueled a booming identity theft protection business. But some of these companies failed to deliver the protection they promised.

The CFA first examined for-profit identity theft services in a 2009 study and identified several problems, including misleading claims, unclear information and exaggerated guarantees. Today's report, Best Practices for Identity Theft Services, were developed by a working group including consumer advocates and companies selling identity theft protection.