AT&T Fined $745K for Customer Service Violations

att customer service at&t
att customer service at&t

AT&T is facing a $745,000 fine from Connecticut officials after they concluded the telecommunication giant failed to keep residents' landlines up and running.

AT&T, according to the state's Department of Public Utility Control, fell far short of Connecticut's criteria that the company fix at least 90% of its customers' out-of-service problems reported within a 24-hour period. The DPUC does not regulate cell phones in Connecticut.

The customer service problems weren't confined to a small period of time, either, according to Attorney General George Jepsen: AT&T failed to comply with the regulation in every year since the standards were adopted in 2001. The state issued its notice of violation in May 2010. Since then, officials have held hearings to determine the final fine.