Flight Attendant Speaks Out About How Her Job Has Changed

Alamy

"This airline sucks!" exclaimed a passenger after he spun from the ticket counter and looked directly at me. As if it were my fault he didn't get an upgrade! My faint smile – a nervous reaction – caused him to go from angry to irate in a matter of seconds. He quickly called my smile a "smirk" that he promised to write about in a letter that, as far as I know, never landed on my supervisor's desk.