Best Buy Opened and Damaged My Video Game: Help Me, WalletPop!

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Q. I purchased "Left 4 Dead 2" from Best Buy. Upon playing it for several days I noticed it began freezing randomly, amongst other problems. I returned to Best Buy to exchange the game. The first associate had me grab another copy while he began the exchange. Upon returning, another associate took over, and everything went well until he used a box cutter to remove not only the shrink wrap, but the plastic sticker holding the case shut. He then removed the game disc, showed me the underside and asked if it looked good, and slammed the disc back in the case. The new game disc is now scratched and will not read. Did Best Buy just change their policy with game exchanges?
Jamie Vondrak