Kohl's Won't Honor Offer: Help Me, WalletPop!

If you're having a problem with a business, Consumer Ally can help. Write us at HelpMe@WalletPop.com.Become a fan of Consumer Ally on Facebook.

Q. I purchased a luggage set on a buy-one, get-one free sale online for $199 with free shipping from Kohl's website. I received the email confirmation and it only reflected one luggage set. I immediately emailed them to inquire about the other set that I had purchased. I was written back that I had to type in two sets on my online shopping bag purchase. I told them there was absolutely no instruction to this and to please just make the adjustment to my order. They acknowledged I was correct and apologized that the online ordering was not clear to this, but, they would not adjust my order and said that I needed to order two. They would not issue another shipping order for the second set of luggage that I had purchased and was entitled to in this buy-one, get-one-free offer. I was told if I wanted this second set I would have to spend another $199 and place another order, then email them the new order number. They would make a note to credit my card for the second order, and I should see that credit within 30 days. I don't have another $199 to order another set. Please, help me!
-- Kathleen Bradshaw