Delta Sends Customer Service Reps to 'Charm School'Libby ZayUpdated After Delta Airlines ranked last among major carriers in customer service for three quarters last year, 11,000 employees are being sent to 'charm school.'
Delta Sends Customer Service Reps to 'Charm School'Libby ZayUpdated After Delta Airlines ranked last among major carriers in customer service for three quarters last year, 11,000 employees are being sent to 'charm school.'