I Didn't Get My Packages From Sears: Help Me, WalletPop!

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Q. I placed an order with Sears online for a pair of tennis shoes and a tool for my husband for Christmas. I paid extra for shipping to be sure it was delivered by Christmas Eve. On Christmas Eve, I had not received the order so I called customer service. I was told the shoes were delivered by FedEx on Dec. 22. I never received them. I was also then told that the tool I ordered was on back order. When I could get nowhere with this person, I asked for a supervisor. He kept repeating that the shoes were delivered on the 22nd and could offer no explanation as to why I was never notified that the tool was on backorder.