AOL Jobs Week Resume Contest Winner: Liz Massi

Liz Massi AOL Jobs Week Contest WinnerLocation: Orlando, Fla.

Industry: Hotel/Hospitality

Job: Hospitality and Event Planning

Time Unemployed: 6 months

What do you want your potential employer to know about you?

I worked for Marriott for 24 years and due to the economic crisis, my position was eliminated. I had stellar annual reviews, loyal clients and a well trained and happy staff. I have excellent rapport building skills and my verbal and written communication skills are outstanding. I have old fashioned work ethics; I believe loyalty and work hard are the foundation of a good career.

After Marriott laid me off, I went to work for a small business that was rewarding but allowed no room for growth. I also went back to school and completed my AA, continuing on for my BA. I also became a mentor in a reading program for 2nd graders and recently began to substitute teach.


Return to hospitality and event planning. Utlize my 25+ years experience with a hotel company that recognizes loyalty and hard work.


Valencia Community College Orlando, FL - 2010

  • AA General Studies – 3.9 GPA

Rutgers University Camden, NJ - 1978 – 1983

  • Major: English, Minor: Journalism

Professional Experience

Windermere Design/SweetSweets Windermere, FL -- 2009 – 2010

Assistant Manager (2/09-7/10)

  • Responsible for Social Media Marketing
  • Establish vendor relationships and ordering of product
  • Write press releases and advertisement for special events
  • Handle cash transactions and closing financial responsibilities for both retail shops.

Orlando Airport Marriott Orlando, FL -- 1984 – 2009

Director of Event Planning (3/93-1/09)

  • Achieved revenues and exceeded expectations of meeting planners
  • Above brand standard Event Satisfaction Survey scores
  • Handled all aspects of planning conferences
  • Lead an Event team of 9 and spearheaded opportunities for up-selling and menu development
  • Responsible for weekly and monthly forecasts
  • Involved in annual budget and marketing plan
  • Wrote banquet menus and holiday/wedding/culturally specific menu package

Received the following awards:

  • Manager of the Quarter 2005
  • Manager of the Quarter 2000
  • Manager of the Year 1998
  • Director of Catering of the year for Region 1994
  • Director of Catering of the year for Region 1992

Catering Sales Manger (11/91-3/93)

  • Booked local catering and handled all planning details
  • Coordinated group conferences. Consistently exceeded booking goals.
  • Sales Excellence Award for Outstanding Individual Achievement 1991.

Executive Meeting Manager (10/90-11/91)

  • Booked and handled details for groups of 25 rooms (peak) with catering attendance up to 50

Convention Service Manger (2/89-10/90)

  • Coordinated all aspects of group events.

Food and Beverage Cost Controller (8/86-2/89)

  • Responsible for inventories of food and beverage
  • Prepared month-end cost analysis
  • Prepared cost for outlet menus, banquet menus and all bars in beverage outlets.

Food and Beverage Assistant (7/84-8/86)

  • Handled a variety of duties supporting the Food and Beverage Department.

Hyatt Regency Grand Cypress Orlando, FL --1983- 1984

Cashier Supervisor

  • Lead department of 12 cashiers for all bars and restaurants
  • Handled check controls and banquet cash bars.

  • Proficient in Delphi, SFA, and Meeting Matrix
  • Experienced in Word, Power Point, and Excel

If you have a position or job lead for Liz, please contact her at

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