AOL Jobs Week Resume Winner: Richard Yee


Location: Chicago, IL

Industry: Telecommunications / IT

Time Unemployed: 3 months

What do you want your potential employer to know about you?

As a veteran of industries (telecommunications, energy, healthcare) that have undergone dramatic technological, regulatory, and business process transformations, I bring a valuable perspective that will enable me to add immediate value to a variety of organizations.

I am a business-savvy technology professional who offers a combination of technical expertise and financial acumen. I have recruited and directed work groups of diverse talents (engineering, technical operations, sales, marketing). My strengths include problem resolution, complex project management, strategic planning, contract negotiation, and employee motivation.


Business-savvy information technology professional, offering valued combination of technical expertise and financial discipline, with a track record of meeting/exceeding performance metrics. Strengths: strategic planning, contract negotiation, complex project management, business development, problem resolution, employee motivation..


Gannon University, Erie, Pennsylvania

  • MBA

Carnegie-Mellon University, Pittsburgh, Pennsylvania

  • BS, Mechanical Engineering

Professional Experience

2008 - 2010 COMPUTER SCIENCES CORPORATION (CSC), Chicago, Illinois

Director, Wireless Network Services

  • Directed overall project plans, budgets, and work breakdown structure for implementation of wireless managed service offerings (AirSync/GateSync) to the transportation and energy utility sectors (e.g., Smart Grid deployments).

  • $20 million contract award from Sempra for the Foundation Services phase of its Smart Grid initiative

Director, Managed Network Services

  • Managed the overall global delivery of outsourced network/telecom engineering services and solutions to the Chemical, Energy & Natural Resource (CENR) market vertical. Provide thought leadership and overall technical/management direction for the Network Services team. Annual P&L responsibility: $25 million.

  • Directed all engineering, maintenance, help desk, and customer service activities: managed security solutions, EMR (Electronic Medical Records) implementation, and technical consulting.

  • Led service-improvement turn-around on Exelon account, improving critical SLA (Service Level Agreement) metrics to "above target," averting $30k per month in contractual performance penalties.

  • Initiated and completed audit of "back-office" billing transactions, resulting in $348k of unbilled revenue.

  • Increased monthly revenue by $35k (14% improvement) on Exelon account, through in-depth analysis of IMAC (Installation/Move/Add/Change) activity

  • Reduced annual OpEx spending by $138k, through conversion of contract labor to in-house resources

2006 - 2008 BLUEGATE CORPORATION, Houston, Texas

Senior Vice President, Operations

  • Start-up IT outsourcing firm, focused on enabling secure, HIPAA-compliant data communication between hospitals, medical facilities, and physician practices.

  • Directed all engineering, maintenance, help desk, and customer service activities: managed security solutions, EMR (Electronic Medical Records) implementation, and technical consulting.

  • Recruited technical staff to support of client base that grew to 1,200 physicians in the Houston and Chicago markets

  • Evaluated, procured and implemented back-office software systems to support remote and on-site installation/maintenance/repair activities

  • Grew second-year revenue to $2.7 million

2004 - 2006 WILTEL COMMUNICATONS, Tulsa, Oklahoma

Vice President, Network Planning & Engineering

  • Managed staff of 200, responsible for optical transport, data/voice switching, Voice over IP, video, and local access planning for nationwide, 30,000 route-mile wholesale carrier network.

  • Equipment design and vendor negotiations for annual CapEx budget of $96 million (optimized mix of legacy vs. IP-based technologies, fiber optic transport hardware/software, voice switch software upgrades, port augments, etc.)

  • Primary supplier to SBC for long-distance voice and related data services (19 Nortel TDM switches, 4 Lucent/Telica VoIP switches, 4.3 billion call-minutes per month)

  • Primary supplier to Fox Sports for high-definition television transmissions of National Football league games.

  • Key contributor to Wiltel's positive EBITDA and Free Cash Flow performances, $1.2 billion annual revenue:

  • Identified/realized annual savings of $14 million in local access costs

  • Managed cost reductions of $700k off $19 million departmental OpEx budget (e.g., payroll, trans-oceanic cable maintenance agreements)

2000 - 2002 MARCONI COMMUNICATIONS, Pittsburgh, Pennsylvania

Vice President - Solutions Consulting, North America

  • Developed tailored data solutions (equipment, operating systems) for the cable TV, Internet service provider, and competitive local exchange carrier (CLEC) markets.

  • Implemented ATM-based (Asynchronous Transfer Mode) private-carriage Broadband Institutional Network and Video-on-Demand solutions. Result: $45 million in sales, enabling CATV clients to generate high-margin revenue by deploying previously underutilized facilities, thus increasing ARPU (Average Revenue Per Unit).

1988 -2000 RELIANT ENERGY, Houston, Texas

Director, Telecommunications

  • Directed staff of 90 in design, maintenance, and daily operation of $120-million, private communications network for multi-state electric/gas utility enterprise (1,500 locations, 10,000 work stations, 16,000 employees, 6,000 vehicles).

  • Personally marketed, negotiated, and closed contracts for the lease of private network infrastructure (fiber optic cable, antenna sites, etc.) to telecommunications carriers (MCI Worldcom, AT&T, PCS Primeco, Sprint PCS), local universities and school districts. Revenue: > $100 million.

  • Successfully managed the replacement of a multi-featured 420-agent call center system. Result: cost-efficient handling of 25,000 calls/day, reduction of 22 positions.

  • Authored and directed the implementation of a five-year Network Master Plan, consolidating data/voice/video services for 35 major locations, featuring a Nortel-based host/remote solution. Result: $15 million savings in annual operating expense.

  • Implemented re-design of internal service order processes. Result: Improvement of client satisfaction index to 99.8%

  • Managed the successful deployment of a software-driven mobile radio system, covering 4,000 vehicles and hand-held units. Result: Efficient utilization of existing 24 radio channels, avoiding need to initiate multimillion-dollar acquisition of additional frequencies.

  • Directed the design, procurement, installation and maintenance of a centralized-control video surveillance system at key corporate locations. Result: $2 million annual savings in labor costs.

  • Served as technical subject matter expert for "demand side management" pilot project in Houston, Texas service area (variable time-of-day pricing for electricity, automated load shaving, instantaneous outage detection, remote service turn-on/off, appliance-level metering, sophisticated data collection). Result: Validation of price/demand elasticity theories, foundation for future service offerings and operational savings.

  • Identified/evaluated potential joint venture and acquisition candidates for Reliant's start-up competitive local exchange carrier (CLEC) subsidiary, focused on geographically-specific small-medium enterprise (SME) customers.

  • Secured SPCOA (Specialized Provider Certificate of Operating Authority) from Texas Public Utility Commission

  • Negotiated interconnection agreement with SBC to co-locate equipment in strategically-located central offices

  • Subsequently recruited and directed all sales, marketing, engineering, and operations staff.

  • Led the specification, evaluation, and procurement of all "back office" systems for start-up telecommunications subsidiary (billing, order entry, trouble ticket administration, sales force automation, customer database, etc.) Result: On-time launch of new company.


  • Capital budget preparation, cost/productivity analysis, and asset management of the construction of Sprint's 24,000-mile nationwide fiber optic network. Four-year construction budget: $5 billion.

  • Installation/operations/maintenance of all fiber/microwave facilities within the seven-state Atlantic Region. Annual budget: $14 million.

  • Design of interconnection facilities, site search, purchase negotiations, and closing activities associated with the establishment of POP's (Points of Presence) within each of approximately 200 Local Access and Transport Areas (LATAs).


  • Succession of seven engineering-oriented ILEC (Incumbent Local Exchange Carrier) line and staff assignments (various locations in Pennsylvania, Indiana, Ohio, and Connecticut) of increasing responsibility, highlighted by promotion to State Director-Network in Marion, Ohio. Directed 715 employees responsible for the design, construction, and operation of the statewide Outside Plant (OSP) network, as well as corresponding activities associated with PBX and Special Services engineering. Operating budget: $30 million.

  • Registered Professional Engineer

  • Past Vice Chairman of the Utilities Telecom Council (UTC), a Washington D.C.- based telecom-oriented trade association, focusing on the business, regulatory, and technical needs of its member companies: electric/gas/water utilities, pipeline companies, and railroads. Chaired UTC's Business Development and Public Policy Divisions.

  • Past president of the Southwest Communications Association, an 80-company, non-profit user group that sponsored telecommunications-oriented activities in the metropolitan Houston area.

  • General Vice Chairman of IEEE Globecom '93, held in Houston, Texas

  • Graduate of Dale Carnegie Course in Effective Speaking and Human Relations.

  • Frequently invited to industry conferences to speak about the convergence of telecommunications, Internet service provider, cable television, and electric utility business activities.

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Originally published