Linens 'N Things Purchase a Nightmare: Help Me, WalletPop!

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linens n things jean chatzky

If you're having a problem with a business, Consumer Ally can help. Write us at HelpMe@WalletPop.com.

Q. Hi, I purchased a pre-lit outdoor wreath from the new Linens 'N Things website. It was a nightmare purchase from the start. The wreath arrived and was too large for my space. It was a 10-footer, so I had to pay a pretty penny to send it back by UPS. I requested a pick-up from the company, which was made unnecessarily complicated due to the fact that they have no telephone customer service reps, only online chat and email. I followed up with an online chat after a customer service rep emailed me to tell me that they would send FedEx the next day. FedEx never showed, even though I had the item boxed and on my porch. The online chat rep was rude and extremely unhelpful. I gave up and had UPS do the pick up instead. I got an email from the company notifying me of a credit back to me of $713. The wreath cost $1,055. I immediately emailed them and rechecked the website's policy on returns. At the very bottom, it says that if the item description states so, there will be a restocking fee upon return. I checked the description of the item I purchased and there was no mention of a restocking fee. They kept nearly $350! Please help!
-- Emily Coleman