Airline Lost Your Luggage? They Could Owe More Than You Think

Mitch Lipka

Some airlines have told consumers that they're not entitled to compensation for lost luggage, or if they are, it's a pittance--such as $25, as one airline claimed. But the federal government says that you're really entitled to as much as $3,300, something that some airlines seem to be keeping quiet about.

Consumer Ally partner John Mattes, the "Investigative Guy," went undercover to do this report that shows airlines ignoring the law or misinforming consumers about their rights.