Hertz to Refund Consumers Over Toll Fee

Hertz has agreed to refund customers the fees charged for its Plate Pass road-toll service on days it wasn't used, says Florida's attorney general.

The Plate Pass service bills rental car customers for road tolls (plus a usage fee) in lieu of them having to pay tolls at toll plazas. Florida claimed that Hertz didn't clearly tell consumers that, once they used the service, they would be billed $2.50 a day for the rest of the rental period, regardless if Plate Pass was used again.

When Hertz first offered the service, consumers were billed only for days that the pass was used, but in February 2009, Hertz changed its policy so that once the customer used the service, the consumer was charged each day for the rest of the rental, an investigation by Florida's Economic Crimes Division found. In November 2009, Hertz capped the fee at $10 per month.