Customer Service Cover Letter

150-20 199^th Street. St. Albans, NY 11412 H: 718-422-8555 C: 917-226-1234 dinajones@aol.com

Health Care Customer Service Representative

Professional

Courteous

Knowledgeable

Dear Mr. Plant:

These are the words my customers have used to describe me time and time again. As a customer service representative with a specialty in health care insurance claims, I provide information to clients regarding their claims payments. Often my clients are ill, dealing with the emotional stress of an ill spouse or relative, or under financial hardship. My role is much more than just one of information sharing. Through my conversations with my customers I create a connection, establish rapport, and instill confidence in the services I deliver for the company. Understanding full well that I am the face of the company, I take my responsibilities very seriously and take great pride in what I do.

As a Health Care Customer Service Representative for GHI, I consistently met all company expectations for servicing turnaround time in both face to face and written interactions. In addition, I have received awards for exceptional customer service.

My resume is attached for your review. I am confident that I can achieve similar results for your organization and I look forward to a personal interview.

Sincerely,

Dina Jones

Attachment