Microtone to make refunds on hearing aids

Linda Doell

A Pennsylvania hearing aid business will refund consumers to settle complaints about unfair and deceptive business practices, according to state Attorney General Tom Corbett.

Under the agreement, Microtone Hearing Instruments of Williamsport will pay $47,900, including more than $26,000 restitution. Corbett said the settlement was reached with Microtone owner Russell Hollinger.

The attorney general's investigation alleged Microtone sold hearing aids without a required medical referral; did not give refunds within 30 days of returning hearing aids; and did not provide complete receipts.

Microtone will notify customers that they can contact the attorney general's office if they believe their rights were violated. The agreement also provides a 60-day open restitution period for consumers, who can fill out an online complaint form or call (877) 888.4877.

The U.S. Federal Trade Commission recommends a doctor's evaluation before trying to buy a hearing aid. The agency doesn't recommend buying the devices online since they need to be custom-fitted and tested.