Celebrity stylists advise how to get what you pay for at the salon

A young teen entered a local beauty salon in Simcoe, Ont., with hair that hung below her shoulders. She requested long layers with a bit of a trim. What she got was a pixie.

"I'd been growing it out for a year and a half," she wrote in anguish on an online hair-care forum, "the hairstylist asked me to remove my glasses and started cutting my hair. It felt like she was cutting quite a bit, but when I asked she said she was putting in layers ... when she was finished, I put my glasses back on and looked in the mirror ... she had cut more than ten inches off my hair."