Pinnacle Security in trouble again for misleading consumers

Pinnacle Security Group, which was accused of using deceptive door-to-door tactics to convince consumers to sign up for its products even though they had existing contracts with other companies, has agreed to change its practices and pay restitution to its New York clients along with a $150,000 penalty to the state.

The settlement between Pinnacle Security Group and New York Attorney General Andrew Cuomo is the result of a two-year investigation that concluded more than 4,000 homeowners in the state had been duped. To induce people to sign up for its services, Pinnacle employees misled them into believing that their current security provider had gone out of business, had merged with Pinnacle, or was in some way already affiliated with Pinnacle, according to the complaint.